Bi-lingual Retail Sales Consultant (Spanish)
Company: Altice Technical Services
Location: Stamford
Posted on: May 12, 2022
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Job Description:
Overview
We are Altice USA; a family of businesses that includes Optimum,
Suddenlink, Optimum Mobile, Optimum Business, A4 advertising,
Cheddar, and News12. Our common goal is connecting our customers to
friends and family, shows they love, advertising that resonates and
news that matters. We're building a workforce that thrives on
collaboration, inclusion, and innovation. We hope connecting you to
a potential role is just the beginning.
Responsibilities
You are part of building and creating a new partnership with our
customers. Focusing on a positive experience by thoughtfully
listening and guiding customers as they look to pair products and
services. It is key to be knowledgeable on all aspects of mobile
service including guiding on billing or service questions,
processes payments, and exchanges and issues out company equipment.
You are engaging with the customer to understand their needs and
your knowledge of mobility and fixed line products and services
will allow you to identify options to best fit the customer's
needs. You are the face of the Altice brand.
You are a brand ambassador with a curious mind that feels
comfortable in a digital space. You understand the best customer
experience starts with you, along with support of your team
members. Making customers feel welcome, guiding them on their store
journey and help build brand relationships. Yes, this is a sales
job, but it's more about making a connection with the customer and
ensuring you have the expertise necessary to pair the right product
with the right person; a digital matchmaker.Responsibilities:
--- Provide a quality experience and service as an ambassador of
the brand--- Demonstrate capabilities to quickly resolving customer
issues and concerns on first contact, exhibiting
empowerment/ownership, with appropriate follow-through--- Deliver
superior customer service by explaining the overall value, features
and benefits of all products and services offered --- Collaborate
with other Retail Sales Consultants, Team Leaders, Supervisors, and
Managers as required.--- Serve as mobile expert and guide team
members on the product, providing instruction, support and
direction as required.--- Communicate and collaborate with other
departments to troubleshoot system problems and resolve. Reaches to
partners across AUSA that are prepared to support system and
service troubleshooting; all with the goal of single point
resolution for customers. Your role is to shepherd the process
always underpinning with the highest quality customer service.---
Utilize extensive product knowledge and retail sales experience to
find solutions aimed to meet and exceed customer's needs. This
includes completing end-to-end customer transactions, including
collecting payments, updating customer profiles, recovering and
issuing equipment as well as assisting with general inquiries.---
Determine customer needs and educate the customer in order to sell
or upgrade services. --- Demonstrate integrity while accessing
customer databases and/or paper reference material to locate
customer records and research account history. --- Communicates
customer feedback on current needs and trends to management.
Qualifications
- High School diploma or equivalent- Minimum one year of work
experience
- Bi-lingual in Spanish is a requirement for this location. --
Willing to work a flexible schedule which may include evenings,
weekends and holidays. Role is overtime eligible.- For some
locations, the ability to travel to other stores within 35 miles
may be required and will be discussed upon interview.
- Knowledge of Microsoft Word, Excel, and Outlook- Standing for
prolonged periods of timeEven better if you have:
- Previous experience in a in a fast-paced customer
service/customer experience environment preferred- Commission-based
sales experience
Altice USA is an Equal Opportunity Employer committed to
recruiting, hiring and promoting qualified people of all
backgrounds regardless of gender, race, color, creed, national
origin, religion, age, marital status, pregnancy, physical or
mental disability, sexual orientation, gender identity, military or
veteran status, or any other basis protected by federal, state, or
local law.
Altice USA, Inc. collects personal information about its applicants
for employment that may include personal identifiers, professional
or employment related information, photos, education information
and/or protected classifications under federal and state law. -
This information is collected for employment purposes, including
identification, work authorization, FCRA-compliant background
screening, human resource administration and compliance with
federal, state and local law.
Requirements of this position include demonstration of either full
vaccination status against COVID-19 or company-provided weekly
COVID-19 testing.
Keywords: Altice Technical Services, Stamford , Bi-lingual Retail Sales Consultant (Spanish), Hospitality & Tourism , Stamford, Connecticut
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