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Customer Service Account Manager

Company: BrightView Landscaping
Location: Bellport
Posted on: November 22, 2021

Job Description:

Looking for an opportunity where success comes naturally? Then you may have found your crew. We-----TMre looking for an Account Manager to join our team.Here-----TMs what you-----TMd do:You-----TMd be the primary contact for your clients, building long-term relationships that foster satisfaction, retention, and ancillary sales. You-----TMd also oversee field operations and supervise a Production Manager, who works with the crew to deliver fantastic service in the field. You-----TMd be responsible for:

  • Client Satisfaction:
    • Developing and maintaining long-term relationships with clients
    • Performing site walkthroughs with clients to ensure quality and service expectations are met
    • Facilitating the resolution of client concerns to ensure renewal
    • Sales:
      • Proactively presenting site enhancement ideas to your clients
      • Generating referrals from existing clients and passing them to the Business Developer
      • Developing accurate estimates for new and existing clients, maintaining acceptable gross margins that support the branch-----TMs financial goals
      • Operations:
        • Assisting in overall leadership of the branch
        • Maintaining satisfactory accounts receivable levels
        • Coordinating with the Branch Administrator to ensure branch databases contain up-to-date client informationYou might be a good fit if you have:
          • 1 year minimum of supervisory experience in the landscape or service industry
          • An associate-----TMs degree in a business-related field or equivalent experience
          • A minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplaceAnd while not mandatory, it would be great if you also have:
            • The ability to coach and develop teamsHere-----TMs what to know about working here:At BrightView, we-----TMre a tight-knit crew who are as passionate about caring for our clients as we are about each other. Though we-----TMre the nation-----TMs leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home. If you-----TMre looking to join a crew of talented go-getters who tackle big vision projects other companies could only dream of, you might just have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there-----TMs no limit to what we can do, and what you can achieve.In addition to industry-leading development opportunities, you-----TMll also have benefits and perks like:
              • Competitive salary
              • Paid time off
              • Medical, dental, and vision insuranceThink you-----TMve found your crew? -- BrightView is an Equal Employment Opportunity and E-Verify Employer.PandoLogic. Keywords: Customer Service Account Manager, Location: Bellport, NY - 11713

Keywords: BrightView Landscaping, Stamford , Customer Service Account Manager, Hospitality & Tourism , Bellport, Connecticut

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