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Senior Customer Service Associate 1

Company: Kforce
Location: Bohemia
Posted on: May 5, 2021

Job Description:

Kforce has a client in search of a Senior Customer Service Associate 1 in Bohemia, NY.Key Tasks:* Complete data entry for all incoming RMA''s, assign RMA numbers, communicate back to the customer the number, and quote each RMA if not under warranty* Tag all units and prepare RMA folders* Prepare items daily for shipping and maintain RMA reports in ERP System* Track the daily incoming units and outgoing items* Interface with customers when required for ship dates* Manage resource allocation to support burn down and incoming items* Maintain status of RMA items on the B/E portal* Work the RMA report to prioritize dollar values and quantity of part numbers for rebuild to assist with the burn down* Manage the inventory of the priorities so we can work on them and assure part availability* High School diploma/equivalent plus at least 1 year of Customer Service experience* Able to speak, write and read English* Good communications skills* Microsoft office experience, including ExcelKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Hoursby Jobble

Keywords: Kforce, Stamford , Senior Customer Service Associate 1, Hospitality & Tourism , Bohemia, Connecticut

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