Pharmaceutical Sales Customer Engagement - AAD CNS - Atlanta South, GA
Company: Nurse.com
Location: Stamford
Posted on: January 27, 2023
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Job Description:
Otsuka America Pharmaceutical, Inc. has launched a new customer
engagement approach designed to better deliver on patient,
caregiver and HCP expectations in an evolving healthcare
environment. The new model is built around where patients get their
care-locally, with the intent to better serve patients, caregivers,
and healthcare providers, delivering a higher quality experience
that ultimately is focused on improving patient care.The "ecosystem
approach" creates a unified focus among account management,
medical, patient access and market access to engage local
healthcare systems and identify opportunities to improve the
patient experience. Through this matrix model, customers will now
experience more coordinated and seamless care with digital-enabled
support to bridge care gaps.In Otsuka's evolved customer engagement
model, a Health Science Advisor (HSA) in the CNS Franchise will
engage HCPs in the CNS arena through a variety of in-person,
virtual and digital tools, offering expanded expertise regarding
products and the approved conditions they treat.These ecosystems
are led by Ecosystem Leads and are grouped into regional areas.
Regional Leads have significant autonomy to assess unique market
priorities and customize decisions that reflect local customer
needs. In the future, Otsuka will also shift to drive customer
engagement quality, accountability, and cohesion between patients
and healthcare providers. Ultimately, it is all about putting
customers at the center of everything they do.The Health Science
Advisor will report directly to the respective Ecosystem Lead,
coordinating with cross-functional colleagues in Medical (CSLs),
Market Access (HSAMs), and Patient Support (PELs) under appropriate
guardrails. This individual will serve as the main point of
contact/connection to healthcare providers (HCPs) and should have a
wide breadth of expertise, (e.g. able to address complex on-label
information based on approved content, able to able to promote more
than one product.Conducts proactive outreach to HCPs on topics such
as:* Product access: local market payor coverage and co-pay, prior
authorization, formulary placement, and availability expectations*
On-Label/Consistent-with-label Info: proactively share information
that is on or consistent with the label, including confidently and
skillfully handling complex on-label information consistent with
approved materials* Established guidance on patient care: example
system protocols, standard of care guidelines, discharge protocols,
and published expert opinions (or share menu of options and direct
accordingly)Ability to appropriately connect providers in real time
to on-demand CSSs as questions ariseIn addition to the expectation
of conducting proactive outreach, an HSA will ensure efficiencies
and best practices in the following areas:* Customer engagement:
Personally engage customers through a variety of virtual or digital
tools and can direct customers to other colleagues (e.g., CSS) on
demand; closes the loop on customer requests, ensuring that they
have been met and asking for feedback on quality of engagement*
Thought leadership: Facilitate speaker programs; organize local
provider groups for discussions on experiences and outcomes with
local/regional leaders* Business planning: Elevate opportunities
and feedback to ecosystem lead, including local market insights to
inform setting of local strategy and business goals; compliantly
collaborate with ecosystem team to adjust targeting and call point
plans and action on insights collected from customer-facing
rolesQualificationsRequired* Bachelor's degree* Ability to cover
assigned territory and attend ad hoc national/regional meetings*
Valid driver's license and a good driving record under Otsuka
policyPreferred* Ability to convey product knowledge effectively to
drive results* Previous cross-functional industry experience in
commercial life sciences (pharma or biotechnology) or related
industry engaging with key healthcare ecosystem players (e.g.,
payers, health systems), is required* 4 or more years' experience
working in a sales role with HCPs, ideally representing multiple
products and working across a complex healthcare system
environment* Previous experience launching a product in new
category with new customers (i.e., building relationships and
developing/enhancing a market based on approved indication(s))*
Previous account-based and/or consultative selling experience*
Proven ability to navigate a complex environment with multiple
influential stakeholders* Clinical nurse or Advanced Practice Nurse
(APN) experience highly valued* The ability to work in an ambiguous
environment undergoing transformation is a strong plus* Proven
track record for consistently meeting or exceeding financial and/or
other quantitative targets, as well as qualitative goals*
Self-starter. Ability to seek out relevant information, prioritize,
and apply information to solve complex problems in the ecosystem*
Ability to communicate complex clinical and product information*
Ability to assimilate and communicate complex clinical and product
information* Knowledge of and ability to successfully addressing
operational issues in the delivery of healthcare products to
patients, such as reimbursement and supplyThis is a field-based
position. Required: Ability to travel > 70% - Valid Driver's
license and a good driving record under Otsuka policyCome discover
more about Otsuka and our benefit offerings;.Disclaimer:This job
description is intended to describe the general nature and level of
the work being performed by the people assigned to this position.
It is not intended to include every job duty and responsibility
specific to the position. Otsuka reserves the right to amend and
change responsibilities to meet business and organizational needs
as necessary.Otsuka is an equal opportunity employer. All qualified
applicants are encouraged to apply and will receive consideration
for employment without regard to their protected veteran or
disabled status, or any protected status.Valid Proof of COVID-19
Vaccination or AccommodationThe COVID-19 Vaccination is mandatory
for incoming new hires and employees. Uploading documentation with
proof of full vaccination record or an Otsuka approved
accommodation will be required during the pre-employment process as
permitted by law. New hires must be fully vaccinated unless there
is an approved accommodation prior to start date.Statement
Regarding Job Recruiting Fraud ScamsAt Otsuka we take security and
protection of your personal information very seriously. Please be
aware individuals may approach you and falsely present themselves
as our employees or representatives. They may use this false
pretense to try to gain access to your personal information or
acquire money from you by offering fictitious employment
opportunities purportedly on our behalf.Please understand, Otsuka
will never ask for financial information of any kind or for payment
of money during the job application process. We do not require any
financial, credit card or bank account information and/or any
payment of any kind to be considered for employment. We will also
not offer you money to buy equipment, software, or for any other
purpose during the job application process. If you are being asked
to pay or offered money for equipment fees or some other
application processing fee, even if claimed you will be reimbursed,
this is not Otsuka. These claims are fraudulent and you are
strongly advised to exercise caution when you receive such an offer
of employment.Otsuka will also never ask you to download a
third-party application in order to communicate about a legitimate
job opportunity. Scammers may also send offers or claims from a
fake email address or from Yahoo, Gmail, Hotmail, etc, and not from
an official Otsuka email address. Please take extra caution while
examining such an email address, as the scammers may misspell an
official Otsuka email address and use a slightly modified version
duplicating letters.To ensure that you are communicating about a
legitimate job opportunity at Otsuka, please only deal directly
with Otsuka through its official Otsuka Career website .Otsuka will
not be held liable or responsible for any claims, losses, damages
or expenses resulting from job recruiting scams. If you suspect a
position is fraudulent, please contact Otsuka's call center at:
800-363-5670. If you believe you are the victim of fraud resulting
from a job recruiting scam, please contact the FBI through the
Internet Crime Complaint Center at: , or your local
authorities.
Keywords: Nurse.com, Stamford , Pharmaceutical Sales Customer Engagement - AAD CNS - Atlanta South, GA, Healthcare , Stamford, Connecticut
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