Pharmaceutical Sales Customer Engagement, League City TX
Company: Otsuka Pharmaceutical
Location: Stamford
Posted on: January 25, 2023
Job Description:
Otsuka America Pharmaceutical, Inc. has launched a new customer
engagement approach designed to better deliver on patient,
caregiver and HCP expectations in an evolving healthcare
environment. The new model is built around where patients get their
care-locally, with the intent to better serve patients, caregivers,
and healthcare providers, delivering a higher quality experience
that ultimately is focused on improving patient care.The "ecosystem
approach" creates a unified focus among account management,
medical, patient access and market access to engage local
healthcare systems and identify opportunities to improve the
patient experience. Through this matrix model, customers will now
experience more coordinated and seamless care with digital-enabled
support to bridge care gaps.In Otsuka's evolved customer engagement
model, a Health Science Advisor (HSA) in the CNS Franchise will
engage HCPs in the CNS arena through a variety of in-person,
virtual and digital tools, offering expanded expertise regarding
products and the approved conditions they treat.These ecosystems
are led by Ecosystem Leads and are grouped into regional areas.
Regional Leads have significant autonomy to assess unique market
priorities and customize decisions that reflect local customer
needs. In the future, Otsuka will also shift to drive customer
engagement quality, accountability, and cohesion between patients
and healthcare providers. Ultimately, it is all about putting
customers at the center of everything they do.The Health Science
Advisor will report directly to the respective Ecosystem Lead,
coordinating with cross-functional colleagues in Medical (CSSs),
Market Access (HSAMs), and Patient Support (PALs) under appropriate
guardrails. This individual will serve as the main point of
contact/connection to healthcare provider (HCP) and should have a
wide breadth of expertise, (e.g. able to address complex on-label
information based on approved content, able to promote two products
(CNS HSAs).Conducts proactive outreach to HCPs on topics such
as:
- Product access: local market payor coverage and co-pay, prior
authorization, formulary placement, and availability
expectations
- On-Label/Consistent-with-label Info: proactively share
information that is on or consistent with the label, including
confidently and skillfully handling complex on-label information
consistent with approved materials
- Established guidance on patient care: example system protocols,
standard of care guidelines, discharge protocols, and published
expert opinions (or share menu of options and direct
accordingly)Ability to appropriately connect providers in real time
to on-demand CSSs as questions ariseIn addition to the expectation
of conducting proactive outreach, an HSA will ensure efficiencies
and best practices in the following areas:
- Customer engagement: Personally engage customers through a
variety of virtual or digital tools and can direct customers to
other colleagues (e.g., CSS) on demand; closes the loop on customer
requests, ensuring that they have been met and asking for feedback
on quality of engagement
- Thought leadership: Facilitate speaker programs; organize local
provider groups for discussions on experiences and outcomes with
local/regional leaders
- Business planning: Elevate opportunities and feedback to
ecosystem lead, including local market insights to inform setting
of local strategy and business goals; compliantly collaborate with
ecosystem team to adjust targeting and call point plans and action
on insights collected from customer-facing
rolesQualificationsRequired
- Bachelor's degree
- Ability to cover assigned territory and attend ad hoc
national/regional meetings
- Valid driver's licensePreferred
- Ability to convey product knowledge effectively to drive
results
- Previous cross-functional industry experience in commercial
life sciences (pharma or biotechnology) or related industry
engaging with key healthcare ecosystem players (e.g., payers,
health systems), is required
- 4 or more years' experience working in a sales role with HCPs,
ideally representing multiple products and working across a complex
healthcare system environment
- Clinical nurse or Advanced Practice Nurse (APN) experience
highly valued
- The ability to work in an ambiguous environment undergoing
transformation is a strong plus
- Proven track record for consistently meeting or exceeding
financial and/or other quantitative targets, as well as qualitative
goals
- Self starter; ability to seek out relevant information,
prioritize, and apply information to solve complex problems in the
ecosystem
- Ability to communicate complex clinical and product
information
- Ability to assimilate and communicate complex clinical and
product information
- Knowledge of and ability to successfully addressing operational
issues in the delivery of healthcare products to patients, such as
reimbursement and supplyCome discover more about Otsuka and our
benefit offerings;.Disclaimer:This job description is intended to
describe the general nature and level of the work being performed
by the people assigned to this position. It is not intended to
include every job duty and responsibility specific to the position.
Otsuka reserves the right to amend and change responsibilities to
meet business and organizational needs as necessary.Otsuka is an
equal opportunity employer. All qualified applicants are encouraged
to apply and will receive consideration for employment without
regard to their protected veteran or disabled status, or any
protected status.Valid Proof of COVID-19 Vaccination or
AccommodationThe COVID-19 Vaccination is mandatory for incoming new
hires and employees. Uploading documentation with proof of full
vaccination record or an Otsuka approved accommodation will be
required during the pre-employment process as permitted by law. New
hires must be fully vaccinated unless there is an approved
accommodation prior to start date.Statement Regarding Job
Recruiting Fraud ScamsAt Otsuka we take security and protection of
your personal information very seriously. Please be aware
individuals may approach you and falsely present themselves as our
employees or representatives. They may use this false pretense to
try to gain access to your personal information or acquire money
from you by offering fictitious employment opportunities
purportedly on our behalf.Please understand, Otsuka will never ask
for financial information of any kind or for payment of money
during the job application process. We do not require any
financial, credit card or bank account information and/or any
payment of any kind to be considered for employment. We will also
not offer you money to buy equipment, software, or for any other
purpose during the job application process. If you are being asked
to pay or offered money for equipment fees or some other
application processing fee, even if claimed you will be reimbursed,
this is not Otsuka. These claims are fraudulent and you are
strongly advised to exercise caution when you receive such an offer
of employment.Otsuka will also never ask you to download a
third-party application in order to communicate about a legitimate
job opportunity. Scammers may also send offers or claims from a
fake email address or from Yahoo, Gmail, Hotmail, etc, and not from
an official Otsuka email address. Please take extra caution while
examining such an email address, as the scammers may misspell an
official Otsuka email address and use a slightly modified version
duplicating letters.To ensure that you are communicating about a
legitimate job opportunity at Otsuka, please only deal directly
with Otsuka through its official Otsuka Career website .Otsuka will
not be held liable or responsible for any claims, losses, damages
or expenses resulting from job recruiting scams. If you suspect a
position is fraudulent, please contact Otsuka's call center at:
800-363-5670. If you believe you are the victim of fraud resulting
from a job recruiting scam, please contact the FBI through the
Internet Crime Complaint Center at: , or your local
authorities.
Keywords: Otsuka Pharmaceutical, Stamford , Pharmaceutical Sales Customer Engagement, League City TX, Healthcare , Stamford, Connecticut
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