Senior Manager, Business Customer Relationship Management Marketing

Company: SPECTRUM
Location: Stamford
Posted on: April 29, 2025

Job Description:

Are you a customer-focused leader who excels at relationship building? Do you have a passion for driving customer satisfaction? Do you have in-depth knowledge of the customer relationship management marketing landscape? If so, you could excel as a Senior Manager, Business Customer Relationship Management Marketing at Spectrum.

At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet, TV, Mobile and Voice. Our Senior Manager, Business Customer Relationship Management Marketing plays an essential role in managing the development and implementation of customer relationship campaigns and tactics as well as providing support for all products and aspects of the customer relationship and lifecycle.
BE PART OF THE CONNECTION
As a Senior Manager, Business Customer Relationship Management Marketing you will lead identification of marketing segment opportunities and execution of programs related to communications, growth and retention, engagement, upgrade, upsell, loyalty and winback programs with the goal of mitigating customer churn and building long term customer relationships. Youll work on a high-performing, collaborative team that supports one another each and every day. Its a career that develops as you do, with opportunities to grow.

WHAT OUR SENIOR MANAGER, BUSINESS CUSTOMER RELATIONSHIP MANAGEMENT MARKETING ENJOY MOST

• Developing, managing and executing customer campaigns for sell in of services to deepen the customer relationship within the business community.
• Leveraging strong collaboration and working cross-functionally with teams maximize the impact customer marketing initiatives.
• Managing the support of Business needs and the execution of customer facing materials with partner teams.
• Creating and implementing programs to maximize productivity. Youll actively and consistently supports all efforts to simplify and enhance the customer experience as the liaison with other departments, including Product Marketing, Creative Strategy and go-to-market execution teams to ensure effective programs and initiatives. You must be resourceful, eager to learn and able to adapt to an ever-evolving work environment and industry. If youre up to the challenge, youll find a rewarding and fulfilling career at Spectrum.
  WHAT YOULL BRING TO SPECTRUM
  Required Qualifications
  • Experience: Marketing Experience 7+ years
  • Education: Bachelors Degree in Marketing, Communications, Business, or related discipline and/or an equivalent experience.
  • Technical skills: Customer-focused with a proven track record of success in achieving/exceeding growth and profitability goals through innovative marketing and event programs.
  • Skills: Strong communication and collaboration skills. Attention to detail. Service orientation and comfortability interacting with senior-level executives. Self-starter.
  • Abilities: Can read, write, speak and understand English. Can work independently and autonomously. Can think strategically. Can manage multiple projects simultaneously.
  • Travel ability: Office environment Preferred Qualifications
    • Knowledge of video, voice, data, mobile products preferred.
    • Business Marketing experience.
    • Advanced proficiency with Excel and PowerPoint; proficient in other desktop applications.SPECTRUM CONNECTS YOU TO MORE
      • Dynamic Growth: The growth of our industry and evolving technology powers our employees careers as they move up or around the company
      • Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
      • Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
      • Total Rewards: Apply now, connect a friend to this opportunity or !#LI-VB1
        MPD601 2025-49163 2025
        
        Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
        
        
        A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
        
        
        Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, youre joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
        
        Who You Are Matters Here Were committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
        Required
        Preferred

        Job Industries

        • Management

Keywords: SPECTRUM, Stamford , Senior Manager, Business Customer Relationship Management Marketing, Executive , Stamford, Connecticut