HEAD OF VENDOR MANAGEMENT, GLOBAL CLAIMS AND LEGAL & COMPLIANCE

Company: AXA Group
Location: Stamford
Posted on: August 28, 2024

Job Description:

Global Claims and Legal & Compliance Head of Vendor ManagementLocation FlexibleAt AXA XL we solve today's complex risks to drive tomorrow's innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.Our Claims teams apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement - all part of the dynamism that exists throughout our claims team.The Global Claims and Legal & Compliance Head of Vendor Management role is an exciting newly created opportunity where you will help change and drive AXA XL's vendor management leading practices and their adoption within Claims and Legal & Compliance. You'll achieve this by partnering with various stakeholders including the Claims and Legal & Compliance and Procurement teams to define the strategy to manage critical external relationships (Legal Panels, independent adjusters (IAs), and experts.) This role will drive the implementation of best practices in vendor selection, instruction, budgeting, and overall performance management as well as adherence to internal Risk and IT Security governance and protocols. Role will have oversight of approximately $500m in external spend.DISCOVER your opportunityWhat will your -essential responsibilities include?Establishing a cohesive Global Claims and Legal & Compliance vendor strategy resulting in collaborative partnerships with critical third parties with an eye towards controlling total costs and ensuring compliance with governance protocols, AXA Group, VRF and compliance requirementsDriving improvement in the total cost of claim through the disciplined management and strategic usage of external counsel and other third-party vendors including panelsEstablishment of the Global Vendor Governance Framework in agreement with Regional Vendor and claims management recognizing regional/local country differences Driving clarity of roles and responsibilities as part of the Governance Framework between numerous stakeholders participating in the comprehensive vendor strategy including global and regional Vendor Management and Claim teams, Procurement, Risk and IT SecurityCoordinating the Vendor Risk Framework globally to improve consistency and visibility of associated activity, governance, and metrics In partnership with the Data and Analytics team, developing and advancing vendor management data, reporting and analytics capabilities to provide critical insights with Claims and Legal & Compliance leadership to improve operating and financial resultsIn addition to driving and monitoring the performance metrics of vendors, you will be responsible for setting expectations with select vendors on results, rates, service levels and performance (in partnership with other vendor relationship managers as appropriate)Representing AXA XL Claims and Legal & Compliance to its vendors, and ensuring optimal quality and cost of serviceSupport due diligence, processes and on-boarding of firms, communicating AXA XL's expectations to ensure firms are aligned to overall approachIn partnership with Procurement and Claims and Legal & Compliance leadership, developing, maintaining, and optimizing preferred vendor lists and monitoring the respective adherence Involvement in periodic formal relationship reviews to base upon past performance, engagement scope, and rate competitiveness and quality of service results In partnership with regional Claim Vendor Managers, provide training and educational subject matter content and support to enable vendor management best practices behavior in ClaimsYou will report to the Chief Operating Officer Global Claims and Legal & ComplianceQualifications - ExternalWe're looking for someone who has these abilities and skills:Deep data/information aggregation and analytics skills: Ability to consolidate information on existing and new vendors (legal and non-legal), identify new insights and patterns, provide support to senior management, and claim handlers, to provide the competitive edge required, to improve the quality of decisions.Broad vendor or supply chain management experience: Must have demonstrated experience working with Legal and/or Independent Adjuster (IA) vendors, with a solid technical knowledge of Legal and IA firms in the P&C insurance sector.Strategic and collaborative thinking: Ability to build strong vendor relationships, identify performance gaps and deliver improvements, collaborating with vendors, providers and other colleagues and teams. Demonstrated ability to envision, plan, collaborate and execute.Proven change management, training, and education experience in vendor management.Strong leadership skills: Demonstrates experience to lead and participate in vendor discussions and negotiations. Coaches, sets expectations, evaluates, and communicates key messages to vendors.Exceptional communication and negotiation skills: Excellent verbal and written communication, negotiation, and presentation skills.Relationship builder: Distinctive relationship building skills. Successfully builds trusting relationships with vendors.FIND your futureAXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.How? By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines, and specialty.With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.At AXA XL we are happy to talk flexible working. We are committed to building a diverse and inclusive workforce and consider flexible ways of working for every role. Talk to us about how we can make flexibility work for you.Learn more at -axaxl.com.Corporate ResponsibilityAt AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world's most complex problems. From offering our expertise, products, and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy - Our Impact. Our Future. - aligns key issues that are pertinent to our business - climate, water, and financial resilience - and contributes to AXA Group's purpose to "Act for human progress by protecting what matters.".Climate: We're reducing our carbon footprint, protecting ecosystems, and exploring how our business can help build a better world.Water: We're developing water resilience where it is - and will be - needed most.Financial resilience: We're helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes.Hearts in Action:We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our "Hearts in Action" programs.For more information, please see theCorporate Responsibility sectionon our website. -Diversity & InclusionAt AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, while creating an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. -It's about helping one another - and our business - to move forward and succeed.Five Business Resource Groups focused on gender, LGBTQ+, race/ethnicity, disability and inclusion with 20 Chapters around the globeRobust support for Flexible Working ArrangementsEnhanced family friendly leave benefitsNamed to the Diversity Best Practices IndexSignatory to the UK Women in Finance CharterLearn more at -axaxl.com/about-us/inclusion-and-diversity. -AXA XL is an Equal Opportunity Employer.EEO StatementAXA XL is an Equal Opportunity Employer.Ensure clear accountability for Vendor Managers to oversee the preferred vendor list of legal and non-legal vendors at their country/LOBOwnership of ICP controls and quarterly attestationsThe US base salary range for this position is (115,000 - 227,500). - -Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.Job SummaryJob number: 23000001D20220609Date posted : 2023-05-16Profession: Property & Casualty InsuranceEmployment type: STANDARD

Keywords: AXA Group, Stamford , HEAD OF VENDOR MANAGEMENT, GLOBAL CLAIMS AND LEGAL & COMPLIANCE, Executive , Stamford, Connecticut