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Account Manager

Company: Charles IT
Location: Stamford
Posted on: May 27, 2023

Job Description:

Charles IT is looking for an experienced Account Manager to join our growing team. We seek passionate technology aficionados with experience in the IT industry, who are motivated as much by providing first-class customer service as they are excited at playing with the best and shiniest tech in the industry. Based in Middletown CT, Charles IT is a leading IT Managed Service Provider that supports over 200+ clients throughout the Northeast. Our growth since our inception in 2006 has sky-rocketed; all while keeping true to our mission of delivering exceptional customer service to our clients and an engaging, progressive work environment to our valued employees. A dog-friendly office, Friday lunches, epic company outings, and comprehensive benefit plans are just a few of the perks that have landed us on "CT's Best Places" to Work list for 6 years. Who says IT can't be fun?RESPONSIBILITIES:

  • Achieve and maintain positive, long lasting, and real relationships with your client base and act as their primary point of contact for Charles IT
  • Have an intimate understanding of your client's business functions, needs, IT challenges and risks
  • Be apprised of your client's projects and timelines. Participate in internal project-related meetings to keep apprised of any details or issues that may arise
  • Approve all outbound client quotes and proposals
  • Maintain customer documentation
  • Respond to clients in a timely manner and establish realistic client expectations
  • Leverage subject matter experts and technical sales architects to accurately quote solutions and gaps identified
  • Work with teams throughout Charles IT to advocate and ensure your clients receive exceptional service
  • Maintain frequent touch points with your client base through various activities and mediums
  • Clearly communicate the progress of initiatives and roadmap items through recurring client meetings and Technology Business Reviews
  • Build client technology roadmaps to assist in planning, budgeting and visualizing gaps and risks
  • Maintain and align in-depth knowledge of current Charles IT products, services, and offerings
  • Continue to cross-sell, recommend and integrate Charles IT solutions to achieve stack attainment
    • Associate degree or equivalent in a related field; and 1-3+ years related experience and/or training; or equivalent combination of education preferably in the technology field
    • High level of organization; sharp attention to detail
    • Ability to pass a background check
    • Self-starter with the ability to perform independently with little or no supervision
    • Excellent follow-through to see tasks through completion
    • Enthusiastic and dedicated to the challenges of a growing company and client base
    • Experience with Connectwise, Cisco, Meraki, Datto, VMware, Office 365 platform, and Advanced Support on Mac OS is a plus
    • Demonstrable ability to communicate, present, and work with key stakeholders at all levels of an organization, including executives and C-level
    • Proven ability to juggle multiple clients needs with the ability to multi-task and function collaboratively as a member of a fast-paced, client-orientated team
    • Superior oral and written communication skills required
    • A current, valid US driver's license is required. What we believe in at Charles IT: IT for humans by humans, building up our team through professional and personal development, an emphasis on work/life balance, and fostering a start-up-type environment founded upon a passion for our mission. What you won't find here at Charles IT: boring workdays, stagnant growth, and tolerance for old-school corporate norms that detract from our client and employee experience. We want to hear from you if you can see yourself contributing to this mission through your systems-focused skills and experience!Benefits: Charles IT offers a competitive benefits program including Health, Life, Disability, Paid Holidays, PTO, Dental, 401K. In addition, we offer free dry cleaning, a fully stocked break room, Friday lunches, team-building outings, professional development and so much more!Charles IT does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefitsThe information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.

Keywords: Charles IT, Stamford , Account Manager, Executive , Stamford, Connecticut

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