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VP, eCommerce

Location: Stamford
Posted on: March 20, 2023

Job Description:

Job Details
Job Location: Stamford - Stamford, CT
Salary Range: Undisclosed

DescriptionOur purpose:
At Lovesac, we are committed to helping people fill their homes with Total Comfort. That means having furniture that can evolve along with them as life unfolds.
From Sactionals The Worlds Most Adaptable Couch, to Sacs The Worlds Most Comfortable Seat, Lovesac products provide peace of mind where others cant. Our products can adapt to fit almost any space and style and look like new forever. This enables a new way of living, where people can continue to invest in, add to, and evolve their furniture instead of adding it to the landfill which is good for families and our environment.
What We Believe:
Love. It is the name we live up to. It is purposefully and meaningfully woven into every aspect of our business. We champion building meaningful relationships as we foster a culture that embraces and celebrates the experiences, beliefs, backgrounds, expertise, talent, and individuality of everyone. We seek to promote love and happiness with all that we do. #LoveMatters
We are committed to working and succeeding by incorporating our Guiding Principles into everything we do:
We can all win together
Doing less and doing better
We are borrowing this earth from our children
Home is where life happens
Love Matters
The Role:
Currently, we are seeking to hire a Vice President of eCommerce. As a VP of eCommerce, you will oversee and manage the website operations, develop the strategic roadmap for technology enhancements and ensure an optimal best-in-class Customer Experience based on research and data. Success within the first 12 months of this role will be achieved through the creation of a 2-year strategic roadmap for technological enhancements, CX improvements and business requirements that coincide with company Big Bets as well as industry best in class omni-channel experience. The development of a high-performing eCommerce team that meets the needs of a rapidly growing business coupled with a 5% increase to internal customer satisfaction based on feedback, test & learn and analytics will also be key deliverables to this role.
This position is considered remote and will report into Lovesac Corporate Headquarters based in Stamford, CT. It will offer a remote schedule with the exception of travel required by the Company for occasional meetings and conferences.
Summary of Key Job Responsibilities:

  • Serve as a liaison and primary point of contact within the eCommerce organization for cross functional partners in evaluating, prioritizing, developing and implementing company-wide omnichannel initiatives on the website
  • Develop the short and long-term strategic roadmap for understanding the right technological enhancements that make Lovesac a leader in the eCommerce space
  • Orchestrate a best-in class seamless Customer omnichannel experience website design using research, data and analytics- including site navigation, content development and checkout funnel
  • Work closely with Retail and Marketing partners to continue to develop a true omni-channel customer experience based on Customer Journeys
  • Manage the effective planning, QA and execution of all eCommerce-related projects and activities
  • Oversee all aspects of web analytics related to eCommerce and develop scorecards to communicate relevant information to team members, executive leadership and cross-functional partners
  • Build, direct and develop a cohesive team of internal and external personnel to effectively develop eCommerce solutions, including management of our Systems Integrator/External Developers
  • Manage large eCommerce projects from business requirements to launch
  • Provide thought-leadership on eCommerce industry best practices and identify new areas of opportunity. Consult on cross-functional projects to ensure eCommerce principles are incorporated
  • Demonstrate strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives based on a strong understanding of the Lovesac business and driving CSAT
  • Responsible to meet or exceed all goals and key performance indicators (KPIs).
  • Maintain a calm demeanor and manage issues professionally and respectfully in accordance with our company standards.
  • Act with integrity and trust, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.
  • Perform any other duties as requested by management.
    QualificationsRequirements & Qualifications:

    • Bachelors Degree required, Masters Degree preferred
    • Must have a minimum of 15 years experience in Ecommerce, preferably B2C and D2C in a fast paced, high-growth company
    • Knowledge of eCommerce platforms, such as Magento II, required
    • Extensive knowledge of eCommerce technologies and tactics
    • Strong leadership and communication skills with ability to interact, influence and align with all levels of the organization
    • Outstanding analytical skills, strong experience in test & learn, interpreting test results & drawing conclusions
    • Must have proven time management skills and quickly adapt to a rapidly changing business environment.
    • Motivational and strong people manager who leads by example taking accountability and responsibility for your actions.
    • Must have the ability to manage and prioritize multiple projects simultaneously while consistently meeting deadlines and staying within budget.
    • Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.
    • Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
    • Must work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.
    • Proficiency required in Microsoft Office: Word, Excel & PowerPoint.
    • Must comply with the standards, policies and procedures outlined in the Lovesac Employee Handbook.
    • Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
    • Must be able to travel, as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation.
    • Consistent ability to work both remotely and report into Corporate Headquarters or designated showroom, as required and in accordance with Lovesac policies, CDC and State Guidelines.
    • Must possess a strong work ethic and exemplify The Lovesac Values:

      Lovesac Core Values
      Audacious Dreamers
      Willing to sweep the floors
      Aspirational Values
      Customer Centricity
      Only A Players
      Executional Excellence
      Table-Stakes Values
      Insatiable Learning
      Our Touchpoints, including our website, are open seven days a week and may require availability outside normal weekday hours.
      Lovesac is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other characteristic protected by applicable law.
      Disclaimer: The above statements describe the general nature and level of work being performed by individuals employed in this position. This job description is not intended to be an exhaustive list of all duties and responsibilities required in this position. The job may change as the business changes or customer need changes or may vary somewhat from location to location. Management retains the right, authority and discretion to add or change the duties of the position at any time. Associates must learn and observe applicable company policies and safe practices, as well as perform all duties assigned by supervisors. This job description does not constitute an employment contract.
      To the extent an employee requires a reasonable accommodation in order to perform the duties of this job, please direct such requests to The Lovesac People Department.

Keywords: LOVESAC COMPANY, Stamford , VP, eCommerce, Executive , Stamford, Connecticut

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