Resident Services Manager

Company: Building and Land Technology
Location: Stamford
Posted on: March 19, 2023

Job Description:

BLT is seeking an experienced and dynamic--Resident Services Manager--to join our luxury Harbor Point community located in Stamford, CT. Primarily responsible for managing customer support, the Resident Services Manager--builds a successful team of associates and staff members dedicated to achieving the community's resident retention and customer service goals.Essential Duties and Responsibilities of the Resident Services Manager:Achieves the community's resident satisfaction and retention goals by ensuring--resident inquiries are resolved in a professional and--timely manner.Facilitates--professional and friendly atmosphere that exceeds resident expectations.Develop, produce, and coordinate resident communications including but not limited to newsletters, surveys, and lease violation notices.Fosters productive community relationships through collaboration with local groups, restaurants, retailers, and services.--Coordinate programs to enhance the health, wellbeing, and quality of life for residents.--Plan, promote and coordinate community-boosting resident events and activities.--Offer incentives to boost participation and encourage residents to bring guests.Identify strategies to improve efficiency, productivity, and quality of customer service.Ensures initiatives are implemented, communicates follow-up actions and feedback with staff.Monitors and enforces compliance with all pertinent company policies, procedures, and standards. Reporting all incidents, violations, equipment malfunctions, accidents, injuries, or safety concerns. Implements corrective measures as necessary.Qualifications / Skills Required for--the position of--Resident Services Manager3-5 years of managing people in a customer service-oriented environmentCommitment to deliver outstanding customer serviceFlexible team player with good supervisory and problem-solving skillsAbility to set priorities, handle multiple tasks, and meet deadlinesStrong interpersonal and communication skillsProficient in Microsoft Office--High school diploma or GED,--College education preferredBenefits--Provided to--the--Position--of--Resident--Services--Manager:Compensation package includes:Competitive Salary with Potential for BonusMedical InsuranceDental InsuranceVision Plan401k PlanLife InsurancePaid VacationPaid Sick LeavePaid Holidays----Tuition Reimbursement20% Housing Discount at BLT PropertiesBLT is an equal opportunity employer--PM21Powered by JazzHRPI208388732

Keywords: Building and Land Technology, Stamford , Resident Services Manager, Executive , Stamford, Connecticut