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Manager - Content, Graphic Design, Customer Experience

Company: Corps Team
Location: Stamford
Posted on: November 25, 2022

Job Description:

Manager - Content, Graphic Design, Customer Experience Stamford , CT 06902 Posted: 10/17/2022 Employment Type: Contract Industry: Telecommunications Job Number: 15989 Field of Expertise: Creative Services Job Description
Our client, a large telecommunications company, is seeking an experienced Manager - Content, Graphic Design, Customer Experience for a contract role in Stamford, Connecticut. This role will last through the end of the year.

JOB SUMMARY

This role works in the Multilingual Communications Department and supports the content development of relevant in-language communications to ensure we deliver an industry-leading customer experience across multiple customer service channels.

In-depth experience creating online support content at a large technology, telecommunications or similar company. Must also demonstrate a comprehensive understanding of best practices in web design and Spanish-language copywriting, have experience using content management systems (e.g., Drupal, Salesforce Knowledge) and exhibit excellent communication skills. Must be able to manage large-scale content projects, including new product launches and content audits.

MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently, support all efforts to simplify and enhance the customer experience.
  • Lead the creation and delivery of engaging support content that both captures the customer's interest and allows them to self-service with little effort.
  • Manage the development of retail content and collateral to be featured across our client's Retail Stores.
  • Work with Marketing and external agencies to produce all relevant content and videos.
  • Leverage a foundational knowledge of our client's products and relationships with subject matter experts to review and edit content, making certain it is accurate and relevant.
  • Collaborate with Marketing and Product to ensure a consistent brand tone in all customer communications.
  • Deeply engage with the Customer Care and Product teams to identify current customer pain points and quickly develop new content, particularly as part of new product introductions.
  • Support service alerts with the timely delivery of critical information and tips for affected customers.
  • Write clear and persuasive copy for different media platforms.
  • Revise, edit and proofread content according to style and guidelines.
  • Work directly and effectively with business leads and designers in collaboration to develop and improve copy and participate in team collaboration and peer content sessions.
  • Collaborate with publishing team on business requirements for publishing tools (Content Management System).
  • Communicate effectively with team members to seek information and resolve questions regarding any aspect of projects.
  • Must have knowledge of standard concepts, practices, and procedures of writing copy for print, Web, and audio-visual media.
  • Blend an array of ideas and concepts into a single cohesive message while maintaining the voice of the business.
  • Other duties as requested.
    QUALIFICATIONS
    • Ability to read, write, speak and understand English and Spanish.
    • Customer-centric thought leader
    • Shows excellent command of the English and Spanish-language with a knack for sentence structure, context, syntax and grammar
    • Knowledge of content management systems and graphic design
    • Effective written and verbal communication skills
    • An articulate speaker and writer who is able to present ideas clearly
    • Effective attention-to-detail
    • Open to constructive feedback and understands that revision is an essential part of the creative process
    • Ability to be comfortable in a collaborative environment
    • Effective creative and innovative thinker who loves participating in the creative process from brainstorm to launch
    • Organized, self-sufficient, and self-motivated
    • Understand best practices for web writing and design
    • Effective analytical approach to presenting recommendations and making decisions
    • Ability to think independently
    • Ability to be customer focused
    • Technically savvy
    • Project management skills
    • Ability to manage multiple projects while coordinating efforts across a variety of functional areas
    • Ability to learn and adapt quickly to a dynamic and fast-paced environment
    • Ability to work under the pressures of tight deadlines, multiple projects and other demands
      Required Education
      • Bachelor's degree in English, journalism, marketing, public relations, or related field, or equivalent work experience
        Required Related Work Experience and Number of Years
        • 5+ years of Copywriting/Editing Experience
        • 4+ years of experience in developing self-support and/or online training content
        • 2+ years of project management experience
          Preferred Qualifications
          • 4+ years of experience in media or telecommunications industries Caren joined Corps Team in 2021 as a sourcing recruiter. Caren -has a background in advertising, public relations and running a yoga business. She has a degree from the University of Georgia and is thrilled to be connecting amazing candidates with amazing companies. She is excited to be joining Corps Team.Corps Team is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Related Jobs:
            • Marketing Manager
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            • Recruiter
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            • Manager- Multilingual Communications, Digital Content Customer Experience
              Stamford, CT Login to save this search and get notified of similar positions. Corps Team

Keywords: Corps Team, Stamford , Manager - Content, Graphic Design, Customer Experience, Executive , Stamford, Connecticut

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