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Director, Mobile Offer Management

Location: Stamford
Posted on: September 24, 2022

Job Description:

The Director, Mobile Offer Management is responsible for providing strategic leadership, recommendations, and direction for all pricing, promotion, and marketing initiatives that drive growth of our Residential and SMB Mobile segments. This individual leads the development and implementation of all Mobile pricing and promotional strategies in order to maximize the customer lifecycle, subscriber growth trends, and profitability of the entire Mobile business.

Additionally, this person works cross-functionally with multiple teams in order to understand implications of any offer changes including revenue optimization, maximization of customer life cycle, subscriber growth (both acquisition and retention), and business profitability targets. This individual must be able to expertly navigate strategic, operational, and tactical worlds and be able to collaborate with individuals at every level of the organization, up to and including the C-suite. The ideal candidate is equally comfortable presenting strategic recommendations to senior leadership as they are getting into the details to drive tactical and operational decisions on a day-to-day basis. This role reports to the VP of Offer Management and Analysis.

Apply today to join the team behind the nation's fastest growing Mobile provider!


  • Must develop a thorough and complete understanding of Spectrum Mobile Pricing and Packaging, as well as competitive offerings in Postpaid and Prepaid mobile segments.
  • Develop pricing philosophies, principles, guidelines to maximize Charter's profitability and enhance customer perceived value.
  • Define and implement pricing strategy based on analytic insights from internal and external sources, competitive conditions, and business objectives.
  • Lead the economic assessment and develop a business case for all pricing and promotion recommendations, collaborate with other teams to ensure we maintain our competitive advantages.
  • Assess market performance across services and segments; develop recommendations and action items to further drive market, service and segment share and profitability.
  • Track and report to executive leadership on key financial metrics related to market pricing and offer strategies, across competitors and peers.
  • Develop and maintain the market playbook of offers and promotions for both devices and service plans for use in the various sales channels and customer segments.
  • Manage and lead pricing strategy development and implementation within ordering and billing systems; follow through and measure results.
  • Work cross-functionally with all departments to effectively communicate and accurately implement pricing and offers, launch products and product enhancements, ensure all associated business rules are followed.
  • Develop a keen understanding of the evolving wireless competitive environment, including convergence of wired and wireless services, as a foundation for the development of effective offers based on the changing economic and competitive landscape.
  • Actively and consistently lead all efforts to enhance the Mobile ordering experience.
  • Proficient at developing executive level presentations, and presenting to C-level audience.
    Perform other job-related duties as assigned or apparent. REQUIRED QUALIFICATIONS
    Skills/Abilities and Knowledge
    • Ability to read, write, speak and understand English
    • Strong understanding of pricing processes from strategic issues to the tactical execution elements, including key iteration points with information systems.
    • Strong analytical skills and the ability to address issues using a logical, systematic, sequential approach.
    • Ability to professionally interact with and influence others to gain support for ideas, proposals, projects and solutions.
    • Ability to build and foster collaborative relationships by developing, maintaining and strengthening partnerships with others inside or outside the organization.
    • Excellent negotiating, leadership, communication, presentation and interpersonal skills.
    • Proven ability to work collaboratively across functional teams and different organizational levels to deliver results.
    • Knowledge of marketing research, competitive/data analysis, and related functions.
    • Ability to resolve complex problems positively and professionally.
    • Ability to translate detailed trends and statistics into executive-level reporting and presentations
    • Strong computer skills including Excel, PowerPoint, Word, and Access. Education
      BS/BA in Marketing, Finance, Statistics, Economics, or related field or equivalent work experience

      Related Work Experience
      Experience in Cable, Telecom, or Mobile industry (ideally with focus on Marketing, Pricing/Offers, and/or Finance work) - 10+ years

      Skills/Abilities and Knowledge
      Experience and/or strategic knowledge of Video, Internet, Voice, Mobile industries strongly preferred.
      Demonstrated experience gathering/analyzing data and providing strategic recommendations specifically related to offers and pricing.
      Proficient in financial analytics, strategic frameworks, and competitive analysis.
      Experience working with a traditional PMO or similar Project Management teams.
      Ability to develop models to analyze and interpret data.
      Knowledge of budgets, P&L reports, systems and procedures.

      MBA preferred

      Related Work Experience
      Management experience - 8+ years (preferred)

      Office environment, up to 20% travel

Keywords: SPECTRUM, Stamford , Director, Mobile Offer Management, Executive , Stamford, Connecticut

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