Project Manager - Spectrum Mobile
Posted on: September 23, 2022
Responsible for managing, planning, monitoring and reporting on key
projects from conception through implementation for Spectrum's
Mobile product. Performs a variety of tasks by working
cross-functionally to deliver results. Manages project details,
data collection, reporting and communication to successfully drive
project efforts using Smartsheet, Chalk, and PowerPoint as tools.
Responsibilities include end-to-end support for all projects which
impact Customer Operations groups (Customer Service, Billing,
Credit Services, and Shared Services). This includes but is not
limited to: defining and documenting cross functional business
rules and functional requirements, as well as support for test
MAJOR DUTIES AND RESPONSIBILITIES
Plans, manages, and monitors projects from concept through
implementation for projects.
Provides support for 'intake' of Customer Operations projects with
a goal to identify, resolve, and prioritize pain points for
customers or agents (in some cases leveraging financial business
Manages day-to-day operational aspects of all assigned projects and
gains consensus from stakeholders to ensure successful
Actively identifies potential risks and works with impacted teams
to identify mitigation plans.
Establishes project management processes and methodologies to
ensure assigned projects are delivered on time, within budget and
meet high quality standards and Leadership expectations using the
In collaboration with leadership, holds both internal (to Customer
Operations) and external groups accountable for on-time delivery of
high-quality project milestones.
Provides high-quality reporting on the status of all projects in
the Customer Operations-sponsored program roadmap, inclusive of
both summary and detailed views. This includes creating and
maintaining executive level PowerPoint presentations.
Meets with internal customers of an assigned project to provide
status updates and reports and gather project-related feedback.
Responsible for handling multiple projects simultaneously.
Tracks costs and performance, service levels and other metrics
required to ensure project goals and objectives are met.
Performs other duties as requested.
Skills /Abilities and Knowledge
Ability to read, write and speak the English language to
communicate with employees, customers, suppliers, in person , on
the phone, and by written communication in a clear,
straight-forward, and professional manner
Ability to prioritize and organize effectively and manage multiple
projects and assignments
Ability to develop strong working relationships with peers and
Excellent critical thinking skills
Proven ability to perform effectively in a fast-paced
Knowledge and ability to use computer and software applications
Ability to analyze and interpret data
Bachelor's degree in related field or equivalent work
Project Management certification or successful completion of a
recognized project management curriculum preferred
Related Work Experience
2-5 years of Project management
2-5 years of Process management
2+ years of Wireless / Mobile Industry experience preferred
2+ years of Telecommunications Industry experience preferred
1+ years Agile / SCRUM / Kanban / SAFe experience preferred
Some travel required KGN355 312481 312481BR
Keywords: Spectrum, Stamford , Project Manager - Spectrum Mobile, Executive , Stamford, Connecticut
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