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Director, Credit Decisioning Platform

Company: Spectrum
Location: Stamford
Posted on: September 23, 2022

Job Description:

The Director of Credit Decision Systems Engineering leads and oversees a team of Managers, Engineers, and Data Analysts that are responsible to manage end-to-end credit decisioning and execution platforms (Pega, Latitude), with the responsibility of developing, testing, and deploying various projects in the environment. Participates in full life-cycle of systems engineering and change management activities to ensure high- quality, scalable solutions. Organizes and directs systems engineering functions and is accountable for managing and coordinating resources and processes to implement products for a variety of technology initiatives, including software infrastructure, operations and maintenance, capacity planning, problem resolution, 24/7 availability and administration.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Ensures that systems are correctly designed, procured, inventoried, configured, and installed per company standards and guidelines.

Provides strategic guidance and technical assistance to corporate and field management on application and system infrastructure implementation and standardization.

Directs staff to ensure efficient implementation and activation of new product and service infrastructure by Operations personnel.

Coordinates operations activities with IT, BI, Charter Business, Network Operations, Customer Operations, Field Operations, and vendors.

Assists with setting and overseeing the implementation of operational standards, policies and/or master plans for service implementation operations according to organizational and corporate strategy.

Leads the implementation of existing and new technologies as developed by Engineering and Information Technology to improve efficiency of delivery and time to market for new products and services.

Advises leadership of enhancements to existing products and operation of systems.

Continually evaluates operational strategies, identifies and develops new operational directions, and leads the organization in their deployment.

Provides input into the capital budget process for the organization and the programs; executes the approved budget plan.

Reviews selections on bids for contracted projects and provides recommendations as necessary.

Directs release management process to ensure only scalable, sustainable services are deployed.

Supervises and administers company policies, EEO policies, hiring, termination practices and training and development.

Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to prioritize and organize effectively
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, database, DOS, Windows, network utilities, etc.)
Knowledge of cable television products and services
Knowledge of cable system provisioning and primary application systems
Ability to work independently and as a team member
Ability to negotiate with vendors
Ability to supervise and motivate others

Required Education
BS in Engineering, Information Technology, Computer Science or related field

Required Related Work Experience and Number of Years
Engineering/IT/Operations - 7-10
Leadership - 4-7
Project management - 3-5

Preferred Skills/Abilities and Knowledge
Experience in working with the Pega system is highly preferred

Preferred Education
Master's degree in a related field preferred

Office environment
Minimal travel required ESY700 321150 321150BR

Keywords: Spectrum, Stamford , Director, Credit Decisioning Platform, Executive , Stamford, Connecticut

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