Company: M&T Bank Corporation
Posted on: September 22, 2022
Overview:Manages all activities of a branch. Responsible for the
overall success of the branch operating model, including customer
and employee experience, digital engagement,
transactions/operations, servicing, and sales. Has personal
production responsibility.Primary Responsibilities:
- Responsible for overall profitability by directing sales and
business development, meeting operational objectives and ensuring
the branch achieves its annual goals.
- Leads team through coaching, performance management, and
setting priority. Builds and develops branch staff.
- Identifies Retail and Business Banking customer needs through
the M&T sales processes, using the tools and resources to
assist customers with short and long term solutions.
- Proactively prospects and grows Business Banking relationships
through outreach. Builds the bank's presence in the community
- Conducts interviews and selects employees based on staffing
- Actively models and coaches customer service and needs
determination behaviors. Reinforces and maintains accountability
for execution of Retail strategy.
- Ensures operational and requirements are maintained, to include
consumer and business banking guidelines. Ensures compliance with
operational, security and control policies/procedures, preventing
fraud and protecting customer assets.
- Takes ownership of complex account servicing and error
resolution issues, including those escalated by other Bankers.
Provide coaching and guidance to improve and reduce future problem
- Engages with all team members and business partners as
- Independently processes all Business Banking loan requests up
to $100,000. Proactively bundle products and services as
- Adheres to applicable compliance/operational risk controls in
accordance with Company or regulatory standards and policies.
- Promotes an environment that supports diversity and reflects
the M&T Bank brand.
- Maintains M&T internal control standards, including timely
implementation of internal and external audit points together with
any issues raised by external regulators as applicable.
- Completes other related duties as assigned.
- Exercises usual authority of a manager concerning staffing,
performance appraisals, promotions, salary recommendations,
performance management and terminations.Scope of
Responsibilities:This position reports to a Retail Regional Manager
and leads the branch team to achieve annual sales and profitability
goals, and has a sound working knowledge of the overall operations
of the branch.Branch Managers have the responsibility to establish
and maintain federal registration requirements outlined in the SAFE
Act.Branch Managers must stay current on operational, product, and
system changes/enhancements, as well as demonstrate good risk
management decisions. In addition, Insurance licensing minimum
expectations must be maintained as outlined in MTS Licensed Banker
Academy document. Business Banking Specialist minimum expectations
will be set by both the Branch and Retail Regional Manager.Branch
Managers will typically spend some of their time servicing existing
customers, and the majority of the time growing the business
through proactive sales and outside calling activities.Branch
Managers are responsible for building productive partnerships with
appropriate areas of the bank to ensure customer needs, service
issues, and employee issues are resolved timely and accurately.
Branch Managers are responsible for taking full ownership of
customer issues until they are completely resolved.Supervisory/
Managerial Responsibilities:Branch Managers generally have direct
reporting responsibility for branch staff.Education and Experience
Required:Bachelor's degree,OR, in lieu of degree,Four (4) years'
relevant experience. Minimum three years sales experienceMinimum
two years' managerial experience or proven leadership abilities.At
Market Manager discretion/branch need, Life/Accident and Health
Insurance licensing required within 18 months of entry into
position. - Note: branch provides training for licensing within 6
months.M&T Business Banking Specialist within 18 months of
hire.Demonstrated strong knowledge of Business Banking products,
services and client relationship management.M&T Way
CertifiedPrecision Leadership Certified Bi-lingual/Spanish
preferredWork with common PC software, including knowledge of
Microsoft Office software for word processing and
spreadsheets.Experience with Internet and email preferred.Education
and Experience Preferred:Demonstrated sales/business development
experience and success. Has fundamental understanding of
profitability.Excellent communication and interpersonal
skills.Proven ability to demonstrate and coach exceptional customer
service.Ability to communicate and function professionally with all
levels of personnel and business partners across the
organization.Strong financial services product knowledge
preferred.Strong organization, time management, and prioritization
skills.Compensation Range:Annual(USD): 72,122.40 - 115,395.84
Keywords: M&T Bank Corporation, Stamford , Branch Manager, Executive , Stamford, Connecticut
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