Director, Customer Collaboration & Growth Planning
Company: Diageo
Location: Stamford
Posted on: August 4, 2022
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Job Description:
The Director, Customer Collaboration & Growth Planning will be
responsible for leading the day-to-day activities of Diageo's
Collaboration Center and enabling higher level engagement with
target customers and selling partners. Primary responsibilities
will be to develop a grounded vision for the facility, establish
measurable performance metrics, deliver an unparalleled experience
for all attendees, ensure long term relevancy and take lead on
developing growth strategies and joined up business plans across
our customer teams.The successful candidate will demonstrate
previous success in running a B2B collaboration facility with a
proven track record to drive "joined-up" planning that delivers
accelerated business growth on a category and Diageo level. The
ideal candidate will have significant experience working with large
scale retailers in the CPG space across all channels of trade
(Grocery, Club, Mass, Drug, Liquor Chains, Large Independents and
Military) and working through a 3-Tier distribution model.
Significant experience in sales, marketing and/or strategy is
preferred. Strong C-level influencing skills will be critical for
the position!From a leadership perspective, it is required that the
candidate can lead cross-functional teams through sophisticated
business issues and successfully influence across all functions and
levels within Diageo and our customer's organizations. Management
Responsibility:Manage day-to-day activities of a 7-person team (3
direct reports, 4 indirect) and a 17,000 square foot facility
comprised of 7 experiential roomsCreate long term strategy to
deliver the vision and purpose of the DCC and future proof for
on-going relevancyBuild capability with sales and customer teams to
deliver customer, distributor and agency visitsManage all DCC
agency partners - technology and marketingPartner with/lead Diageo
internal teams (Sales, Brand, Customer Marketing, Finance) and our
distributor and retail partners to drive the desired outcome for
each DCC engagementLead the capability development of delivering
robust customer growth strategies and annual joint business plans
for the spirits category and DiageoSupport Diageo in the on-going
development of its culture and valuesComplexity of Role:Proven
capabilities in leading/developing teams, defining/setting vision
and strategic direction in the CPG spaceBuild relationships and
influence decision making with C-level executives at large and
small retailers and distributorsRobust understanding of technology
solutions in the communication and presentation spaceStrong
understanding of future trends and how to bring them to life in an
experiential environmentCurate/build relevant content for each
experiential room in-line with brand and category strategiesSets
vision for DCC and recommend room modifications as needed on an
on-going basisPerforms all DCC meetings flawlessly and ensures
desired outcomes are achievedManages all agency resources
(technology, mixology, etc) as required to realize visionConducts
M&E to drive continuous strategy/facility
optimizationResponsible for identifying future partnership
opportunities with grounded financial forecastingResponsible for
developing team and individual capabilitiesExperience:College
graduate with 15+ years relevant experience that should
include:Experience interacting with C-level executives and
government officialsProven leadership skills with track record of
developing, promoting impactful teamsSolid software skills relevant
to CPG data management/insight generation (syndicated, SPECTRA,
panel data, shopper loyalty, sales performance tracking, virtual
reality)Sales experience with major CPG or beverage category a
plusStrong presentation and interpersonal skillsDemonstrated
success in: Customer engagement and category
developmentDiagnostics/problem solvingInsight generation and
strategy developmentJoined up business planning with large and
small retailersAs a global leader in beverage alcohol, our 200+
brands are part of everyday celebrations in over 180 countries. Our
ambition is to create the best performing, most trusted and
respected Consumer Products Company in the world.Ever since Arthur
Guinness took out a 9,000 year lease on a Dublin brewery, some 250
years ago, we became a business that is defined by the character of
the people who work here. It took immense character from Alexander
Walker to convince the captains of every ship in the port of
Glasgow to take crates of Johnnie Walker to the four corners of the
world. Today, nothing's changed.We're proud to be more than 27,775
talented people. While they make our iconic brands ever stronger
around the world, we help them go further than they thought
possible. Diageo is where you'll find a wide variety of
personalities, experiences and perspectives, wherever you're based
in the world. It makes for a stimulating and rewarding working
environment, where everyone can flourish.DRINKiQWhat's your
DRINKiQ? Take our quiz to understand how alcohol is made and
explore the effects of drinking. You can discover everything you
need to know on DRINKiQ website .
Keywords: Diageo, Stamford , Director, Customer Collaboration & Growth Planning, Executive , Stamford, Connecticut
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