Product Manager, Payments and Checkouts
Company: KAYAK
Location: Stamford
Posted on: May 14, 2022
Job Description:
KAYAK is looking for a Product Manager with experience in
e-commerce to join and own our checkout experiences (aka 'Whisky')!
An outstanding booking experience drives repeat engagement, so the
right person will be excited to build simple, memorable experiences
that can surface the right offers and details at the right time.
Reporting to the Director of Product, you will elevate and optimize
-the checkout and payments flow across all platforms, driving
higher value bookings to partners and better outcomes for
travelers. You understand consumer behavior, can get nerdy about
the technical details, and enjoy working with people across the
organization to prioritize opportunities and projects. Your
responsibilities:
- Be responsible for the checkout experience and roadmap for all
platforms, including web, mweb and mobile apps
- Define and prioritize user problems and needs, accounting for
multiple verticals, brands, locales and languages
- Craft feature requirements, weighing impact against business
goals and technical feasibility
- Become a booking funnel maven, encouraging knowledge of our
partner inventory, data and accuracy complexities, payment options,
add-ons, drop-off points, until you're recognized as the chief
advocate for how booking on KAYAK offers the most value to
travelers and partners
- Build and cultivate positive relationships with both internal
and external partners, working closely with them to understand
their needs and motivations
- Align team members across the organization around common goals,
considering Product, Design, Engineering, Commercial, Marketing,
Communications, Customer Support, and the Executive/Leadership
team, most of whom are located in different offices and time
zones
- Measure and analyze insights from product changes, chasing
agreed upon metrics and the opportunities our data, user research
and A/B experiment results might reveal
- Work with customer support and UX to collect feedback from and
respond to users
- Supervise competitive landscape and stay informed about both
travel and e-commerce spaces, especially within Flights, and the
latest capabilities across multiple platforms Desired Skills and
Experience:
- You have a consumer mentality and an e-commerce or B2C
background
- You have specific experience supporting product strategy and
working with engineering teams to advocate for users' needs and
work towards solutions
- You are familiar with how use cases and constraints may vary
across web and mobile platforms and can optimally effectively
tailor how we build with that context in mind the way we build to
that -
- You're proficient in numbers, adept at running SQL queries and
savvy at using data to tell a story about focus and team
alignment
- You collaborate well with team members from all levels of the
business, across time zones
- You understand how to align product opportunities with business
goals and support that with thoughtful decisions and clear
communication
- You are a regular traveler, so you know first-hand the
challenges our users encounter when planning trips and booking
online
- BS/BA required, technical background strongly preferred, MBA or
similar experience a plus About KAYAK KAYAK, part of Booking
Holdings (NASDAQ: BKNG), is the world's leading travel search
engine. With billions of queries across our platforms, we help
people find their perfect flight, stay, rental car, cruise, or
vacation package. We're also redefining the in-travel experience
with our app and new accommodation software. For more information,
visit www.KAYAK.com. As an employee of KAYAK, you will be part of a
global network that includes OpenTable and KAYAK's portfolio of
meta-search brands including momondo, Cheapflights, HotelsCombined,
Swoodoo, checkfelix and Mundi. Many employees are dedicated to one
brand, but we all have the benefit of using each other's strengths
and insights. Together, we're able to help people experience the
world through dining and travel. What KAYAK can offer you:
- Day off on your birthday
- Flexibility to work from almost anywhere!
- Awesome health, dental and vision insurance plans
- Flexible Spending Accounts
- Headspace Subscription
- Weekly catered lunches*
- Free massages from a professional massage therapist*
- Regular team events/excursions*
- Universal Paid Parental leave * Currently paused due to covid
Note -for Connecticut Residents: To receive estimated salary range
information for this role pursuant to Connecticut's "An Act
Concerning the Disclosure of Salary Range for a Vacant Position",
email -CTCareers@kayak.com . You must include the name of the
position in your request. Diversity and Inclusion at
KAYAK/OpenTable We seek to have a workplace that reflects all of
the diverse communities we serve. We know that when we have diverse
teams we produce more innovative ideas, products, services, and
better business outcomes for our stakeholders. OpenTable/KAYAK is
proud to be an Equal Opportunity Employer, and we welcome and
encourage candidates from all backgrounds and experiences to apply
for roles on our team. Whoever you are, just be you. We will ensure
that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview
process, to perform crucial job functions, and to receive other
benefits and privileges of employment. Please contact us to request
accommodation. KAYAK is open to remote candidates for this
position.
Keywords: KAYAK, Stamford , Product Manager, Payments and Checkouts, Executive , Stamford, Connecticut
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