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General Manager - Google/Alphabet

Company: Synchrony Financial
Location: Stamford
Posted on: May 15, 2022

Job Description:

Job Description:

Role Summary/Purpose :

As the General Manager of Google/Alphabet, this role is responsible for leading and managing all aspects of the client relationship and portfolio performance. In addition, drive strategic efforts, provide consultancy and sell-in financing capabilities across the Alphabet ecosystem beyond managing portfolio performance. The role of the General Manager is to effectively grow the Google/Alphabet portfolio to increase assets/accounts, profitably execute growth initiatives, add new additional products and services, lead SYF's cross-functional team, manage assigned resources and grow the business by expanding, deepening, and innovating for the client relationship.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We're proud to offer you choice and flexibility.

Essential Responsibilities:

Strategy & execution:
Develop and manage strategic action plans to achieve performance targets
Own and drive overall portfolio financial performance as well as key growth metrics
Understand portfolio dynamics to develop, support and implement key business strategies
Partner with cross-functional peers in establishing and operationalizing strategies to support the client and drive profitable portfolio growth and evolution
Lead, collaborate and partner with SYF's and Google/Alphabet's cross-functional teams to develop and launch scalable, repeatable product capabilities that support growth of the portfolio

Client management and innovation:
Develop/maintain strong rapport with senior Google/Alphabet clients as well as client day-to-day contacts
Understand key client needs - near-term goals and future vision needs; deliver against key client metrics, both tactical (e.g., sales conversion, attach rates, approval rates, growth targets), and strategic (innovation, competitive offerings vs. FinTechs, Tier 1 FI innovation and competition)
Be a key leader in driving Synchrony's strategy/product roadmap forward for this Big Tech client
Lead ideation, innovation, expansion in market of SYF products and services to align with Google/Alphabet's current and future needs, in partnership with SYF cross-functional teams for profitable win-win
Represent Synchrony's interests in negotiations with clients

Synchrony team lead/cross functional team management:
Become key relationship manager for all SYF client team functions
Work closely with SYF client operations teams to develop/implement training initiatives as needed
Assess SYF client team performance against goals and take proactive action as needed
Provide leadership to ensure adherence with all external and internal SYF Compliance and Regulatory requirements

Program management:
Manage SYF weekly and monthly client and corporate reporting
Support SYF business wide initiatives as needed
Perform other duties and/or special projects as assigned

Bachelor's degree
Minimum 10 years leadership experience in financial services
Minimum of 5 years of negotiation experience
Digital, FinTech/innovation experience
Strong overall knowledge of card business including risk, collections, operations, marketing and finance
Must be willing to travel up to 25% of the time

Desired Characteristics:
SYF, ecommerce, digital experience
Clear, effective communicator and negotiator with strong "getting to yes" skills (SYF and Google)
High drive, persistence and ability to thrive in ambiguous environments
Strategic and execution oriented, with a sense of urgency and responsiveness to Big 4 Tech company's needs
Consultative sales skills and comfortable with open-ended, blue sky problems
Data- and fact-driven, with strong analytical and problem-solving skills
High energy, high EQ, creative leader able to persuade and lead cross functional teams, with proven track record of success
Payments, FinTech/innovation experience
Well versed / comfortable working with tech product and engineering teams

Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 115,000.00 - 230,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 14

Job Family Group:

Keywords: Synchrony Financial, Stamford , General Manager - Google/Alphabet, Executive , Stamford, Connecticut

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