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Manager, Client Optimization

Company: Indeed
Location: Stamford
Posted on: May 15, 2022

Job Description:

Your JobAs a Client Optimization Manager in our Scaled Business Success (SBS) team, you'll be responsible for developing and supporting a high performing team focused and dedicated to delivering an exceptional client experience. You will be responsible for the development, onboarding, and continued support of a team of 10 service focused individuals. Your voice is important; you will take part in evaluating and making recommendations to improve the day to day operations of Client Optimization.Responsibilities:

  • Provide coaching, mentoring, career pathing, and constructive feedback to your team.
  • Conduct regular 1:1 meetings with the team and create individual development plans.
  • Monitor workflow of the team to ensure SLAs are met while highlighting process inefficiencies and opportunities for improvement.
  • Be a product and technical expert internally and externally.
  • Act as an escalation point for resolving difficult client, sales, and/or technical and product issues.
  • Promote a fun environment while hitting team level KPIs.
  • Develop and implement new ideas that will achieve team and company-wide goals.
  • Contribute to developing team workflow processes and provide training, coaching and performance reviews.
  • Monitor client interactions and provide consistent, actionable feedback on both soft skills and working product knowledge.
  • From time to time during high volume, jump in and assist with either phone, chat, or email channel.
  • Manage schedules and work with Workforce management teams to ensure we have proper staffing to cover the phones.Who You Are
    • 3+ years related experience required.
    • Great communication skills in English including the ability to actively listen.
    • Learn quickly and exhibit tech savviness.
    • Ability to work under pressure, organize and prioritize responsibilities.
    • Comfortable with change with string change management skill set.
    • Ability to create a sense of urgency and to influence clients.Who we areOur Client Success team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service.Our MissionAs the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
      (*comScore Total Visits, September 2021)Salary Range DisclaimerThe base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.Salary Range TransparencyNYC Metro Area 67,000 - 100,000 USD per yearEqual Opportunities and Accommodations StatementIndeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

      Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at at least one week in advance of your interview.
      Fair Chance HiringWe value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.Our Policies and BenefitsView Indeed's Applicant Privacy and Accessibility Policies - about our global employee perks, programs and benefits - legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.
      Reference ID: 39403

Keywords: Indeed, Stamford , Manager, Client Optimization, Executive , Stamford, Connecticut

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