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Resident Services Manager

Company: Building and Land Technology
Location: Stamford
Posted on: May 15, 2022

Job Description:

BLT is seeking an energetic, results-oriented leader to join our team! The Resident Services Manager must be highly visible and approachable, with a passion for delivering outstanding customer service. The Resident Services Manager builds a successful team of associates and staff members dedicated to achieving the communitys resident retention and customer service goals. Duties & ResponsibilitiesAchieves the communitys resident satisfaction and retention goals by ensuring resident inquiries are resolved in a professional and timely manner.Facilitates professional and friendly atmosphere that exceeds resident expectations.Develop, produce, and coordinate resident communications including but not limited to newsletters, surveys, and lease violation notices.Fosters productive community relationships through collaboration with local groups, restaurants, retailers, and services.Coordinate programs to enhance the health, wellbeing, and quality of life for residents.Plan, promote and coordinate community-boosting resident events and activities. Offer incentives to boost participation and encourage residents to bring guests.Identify strategies to improve efficiency, productivity, and quality of customer serviceEnsures initiatives are implemented, communicates follow-up actions and feedback with staffMonitors and enforces compliance with all pertinent company policies, procedures, and standards. Reporting all incidents, violations, equipment malfunctions, accidents, injuries, or safety concerns. Implements corrective measures as necessary. RequirementsCommitment to deliver outstanding customer serviceFlexible team player with good supervisory and problem-solving skillsAbility to set priorities, handle multiple tasks, and meet deadlinesStrong interpersonal and communication skillsProficient in Microsoft OfficeHigh school diploma or GED, College education preferredPowered by JazzHRPI177570666

Keywords: Building and Land Technology, Stamford , Resident Services Manager, Executive , Stamford, Connecticut

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