Director, HR Operations & Analytics
Posted on: May 14, 2022
The Director, HR Operations & Analytics is responsible for
establishing Human Resource objectives, policies, and practices
essential for HR productivity, including planning, reporting,
project management, administration, and tool optimization. This
position will partner with HR and HR Centers of Excellence (COE)
leaders to identify, build and implement improvement initiatives to
ensure HR receives optimal value-added services aligned with
business needs and requirements. This role provides subject matter
expertise, analytical support, and recommendations to key
stakeholders by leveraging HR system resources, developing
strategic plans, and guiding tactical initiatives to achieve HR and
business unit-specific goals. Oversee activities of multiple teams
that perform Human Resources, Project Management, Database
Management, and Analytics.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and
enhance the Human Resources & employee experience.
Align HR Operations strategy with field HR operating model for each
sales channel (Direct Sales, Stores, Call Center, etc.).
Identify best practices to drive improvements of current HR
processes and engineer new processes to enable optimal performance
of a shared services model.
Partner and consult with Business Unit HR and HR Operation COE
leaders to develop critical solutions that improve capabilities,
behaviors, and processes across multiple HR teams.
Demonstrate behaviors of a leading change agent and create an
environment of inclusion by providing timely information, gaining
buy-in, and delivering ongoing communications to impact the HR
community's culture positively.
Execute project management methodologies and processes to ensure
consistent and standardized project execution.
Ensure alignment between project objectives and
technical/operational solutions while maintaining quality
development and on-time delivery within budget.
Develop and maintain consistent, standardized project
documentation, oversee completion of action plans and centralize
repository retention for regular status updates to leadership.
Reporting and Analytics
Lead efforts to compile and analyze data based on key business
inquiries identified by HR leadership, test hypotheses, and provide
business impact and statistical evidence to support decisions and
Consult with departmental leads to identify HR reporting
requirements and address business data needs; construct ad hoc and
recurring reports and scorecards, partnering with the Human
Resources Technology team to develop ongoing system-based
Identify and address missing components of the human capital data
infrastructure; design, implement and manage tools to improve
Maintain an understanding of how reporting and data analytics tools
relate to the business decision-making process and evaluate the
best fit for business needs.
Manage multiple client sets and drive reporting and data
availability to meet the business needs.
Evaluates reporting tools and data structures (in existing and
potential implementations) to fit specific business needs best.
Oversee development of deliverables designed to educate HR and
employees on the various tools, resources, and programs that the
Partner with HR project teams to assist with developing and
implementing communication strategies that support HR
Manage the planning, development, and implementation of numerous
HR-related communications for the business and internal
stakeholders; identifies, create and maximize communication
Recruit, hire, and develop department leaders.
Create bench strength.
Provide input and leadership on major Charter initiatives.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Knowledge and understanding of HR programs such as training,
critical measures, and metrics, and demonstrated ability to create
and deliver business-critical decision support reports and
Ability to communicate with all levels of management and external
groups, both orally and in writing
Ability to develop, communicate and implement complex plans,
strategies, and tactics effectively
Ability to manage and deliver multiple projects simultaneously in a
fast-paced, dynamic environment
Ability to prioritize and organize effectively
Ability to make decisions and solve problems under pressure
Ability to work with others collaboratively to solve problems
Ability to lead and motivate a large and geographically dispersed
Bachelor's degree in Human Resources or Business Administration or
related field or equivalent experience
Required Related Work Experience and Number of Years
Human Resources experience - 5 - 7
Management experience in HR or Continuous Improvement - 5+
Project Management experience - 5+
Workforce/Demographic Analysis and metrics and reporting experience
Experience working in a PeopleSoft or equivalent HR ERP
Experience developing, interpreting, and communicating results from
predictive modeling of human capital data Experience with
PeopleSoft, IBM/Kenexa BrassRing, Cornerstone OnDemand, Oracle/SQL,
and Vizier reporting technologies
Prior experience must include establishing an HR Shared Service
model, change management or continuous improvement role, or
consulting experience related to HR transformational change
#LI-swd74 HDA700 311575 311575BR
Keywords: SPECTRUM, Stamford , Director, HR Operations & Analytics, Executive , Stamford, Connecticut
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