Director, Learning & Development
Company: SPECTRUM
Location: Stamford
Posted on: May 13, 2022
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Job Description:
JOB SUMMARY
The Director of Learning and Development (L&D) for Spectrum
Community Solutions (SCS) is responsible for designing classroom
and virtual instructor led learning interactions that enable
behavior change and transformational skill development in a
reality-based learning environment. The Director of L&D will
own the training curriculum and experience for newly hired Account
Executives and Account Managers, as well as building, deploying,
and maintaining the content documentation in support of operations.
Reporting to the SCS Vice President of Human Resources, the
Director of L&D is responsible for developing collaborative
relationships with all defined stakeholders to understand and meet
training needs. This position co-creates content with Subject
Matter Experts (SMEs) or leverages existing learning interactions
to ensure content is relevant and accurate. This role will lead
teams organized by line of business to deliver content with the
role and individual in mind by ensuring that all aspects of the
learning interaction build knowledge, skill, and retention while
helping the individual achieve success in role.
MAJOR DUTIES AND RESPONSIBILITIES
Prepares new Account Executives and Account Managers for success
through education of business unit culture and partners, customer
profiles, sales process guidelines and expectations, and systems
and tools.
Aligns learning objectives to behavioral outcomes to build modern
learning interactions that move the learner towards a future-state
definition of behavior.
Align outputs to learning requirements and ultimately the business
requirements to help employees experience success on the job.
Responsible for understanding the role(s) being served and
determine the best learning, knowledge and communication
deliverables possible to help agents, reps, and supervisors
experience new scenarios and overcome real-world challenges in a
training environment.
Builds content with the role and individual in mind by ensuring
that all aspects of the learning interaction build knowledge,
skill, and retention while helping the individual achieve success
in role.
Ensure facilitated learning interactions are aligned to design
principles.
Incorporates creative concepts aligned to the learning design and
L&D branding into all facilitated learning interactions.
Assigns resources or personally takes on the transfer of the
learning experience to all of the instructors that will be
facilitating.
Demonstrates and actively promotes an understanding and commitment
to the vision of SCS L&D through performing behaviors
consistent with the organization's values.
Constantly audits existing L&D programs to identify areas of
improvement and presents innovative ideas for upgrading training
capabilities.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated knowledge of multiple types of facilitated learning
interaction design methods
Demonstrated knowledge of how different roles within a business
need tailored learning
Ability to use personal computer and software applications specific
to instructional design (word processing, spreadsheet, authoring
software, etc.)
Ability to know when a new process or way of working is needed to
meet business outcomes
Ability to be flexible and adjust to the needs of the business
Ability to lead a cross-functional team
Ability to lead others to complete projects
Ability to coordinate cross-functional stakeholders and SMEs to
produce outcomes
Ability to manage multiple projects to meet target dates for
implementation
Ability to communicate with all levels of management and company
personnel
Ability to make decisions and solve problems while working under
pressure
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job
duties
Required Education
Bachelor's in Business, Organizational Behavior, Communications,
Instructional Design, Human Resource Development or equivalent
combination of experience, education and/or certifications in a
variety of L&D areas
Required Related Work Experience and Number of Years
Learning development Experience - 7+
Leadership of cross-functional teams across large scale technology
organizations - 5+
Business experience outside of L&D - 3+
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Ability to drive orchestrated resources toward business
outcomes
Knowledge of a variety of training delivery systems (classroom,
online, web based etc.)
Skills in measurement and evaluation of training initiatives
Superior written and oral communication skills and presentation
skills
Knowledge of cable television products and services a plus
Skills in teambuilding, relationship building, and presentation
Preferred Education
Preferred Related Work Experience and Number of Years
Development and administration of sales training and development
programs - 2+
Development and administration of call center agent/representative
training and development programs - 2+
WORKING CONDITIONS
Office environment
Some travel required
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Mental Requirements
HTR765 305714 305714BR
Keywords: SPECTRUM, Stamford , Director, Learning & Development, Executive , Stamford, Connecticut
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