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Director, Learning & Development

Location: Stamford
Posted on: May 13, 2022

Job Description:

The Director of Learning and Development (L&D) for Spectrum Community Solutions (SCS) is responsible for designing classroom and virtual instructor led learning interactions that enable behavior change and transformational skill development in a reality-based learning environment. The Director of L&D will own the training curriculum and experience for newly hired Account Executives and Account Managers, as well as building, deploying, and maintaining the content documentation in support of operations. Reporting to the SCS Vice President of Human Resources, the Director of L&D is responsible for developing collaborative relationships with all defined stakeholders to understand and meet training needs. This position co-creates content with Subject Matter Experts (SMEs) or leverages existing learning interactions to ensure content is relevant and accurate. This role will lead teams organized by line of business to deliver content with the role and individual in mind by ensuring that all aspects of the learning interaction build knowledge, skill, and retention while helping the individual achieve success in role.

Prepares new Account Executives and Account Managers for success through education of business unit culture and partners, customer profiles, sales process guidelines and expectations, and systems and tools.

Aligns learning objectives to behavioral outcomes to build modern learning interactions that move the learner towards a future-state definition of behavior.

Align outputs to learning requirements and ultimately the business requirements to help employees experience success on the job.

Responsible for understanding the role(s) being served and determine the best learning, knowledge and communication deliverables possible to help agents, reps, and supervisors experience new scenarios and overcome real-world challenges in a training environment.

Builds content with the role and individual in mind by ensuring that all aspects of the learning interaction build knowledge, skill, and retention while helping the individual achieve success in role.

Ensure facilitated learning interactions are aligned to design principles.

Incorporates creative concepts aligned to the learning design and L&D branding into all facilitated learning interactions.

Assigns resources or personally takes on the transfer of the learning experience to all of the instructors that will be facilitating.

Demonstrates and actively promotes an understanding and commitment to the vision of SCS L&D through performing behaviors consistent with the organization's values.

Constantly audits existing L&D programs to identify areas of improvement and presents innovative ideas for upgrading training capabilities.

Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated knowledge of multiple types of facilitated learning interaction design methods
Demonstrated knowledge of how different roles within a business need tailored learning
Ability to use personal computer and software applications specific to instructional design (word processing, spreadsheet, authoring software, etc.)
Ability to know when a new process or way of working is needed to meet business outcomes
Ability to be flexible and adjust to the needs of the business
Ability to lead a cross-functional team
Ability to lead others to complete projects
Ability to coordinate cross-functional stakeholders and SMEs to produce outcomes
Ability to manage multiple projects to meet target dates for implementation
Ability to communicate with all levels of management and company personnel
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties

Required Education
Bachelor's in Business, Organizational Behavior, Communications, Instructional Design, Human Resource Development or equivalent combination of experience, education and/or certifications in a variety of L&D areas

Required Related Work Experience and Number of Years
Learning development Experience - 7+
Leadership of cross-functional teams across large scale technology organizations - 5+
Business experience outside of L&D - 3+

Preferred Skills/Abilities and Knowledge
Ability to drive orchestrated resources toward business outcomes
Knowledge of a variety of training delivery systems (classroom, online, web based etc.)
Skills in measurement and evaluation of training initiatives
Superior written and oral communication skills and presentation skills
Knowledge of cable television products and services a plus
Skills in teambuilding, relationship building, and presentation

Preferred Education

Preferred Related Work Experience and Number of Years
Development and administration of sales training and development programs - 2+
Development and administration of call center agent/representative training and development programs - 2+

Office environment
Some travel required

Physical Requirements

Mental Requirements

HTR765 305714 305714BR

Keywords: SPECTRUM, Stamford , Director, Learning & Development, Executive , Stamford, Connecticut

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