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Manager, Performance Analytics

Company: Spectrum
Location: Stamford
Posted on: November 22, 2021

Job Description:

JOB SUMMARYThe Manager of Performance Analytics is responsible for assisting with reporting and analysis of customer and product growth for the Residential and Small and Medium Business (SMB) segments, including: performance measurement by product and Sales Channel; performance measurement for major campaigns and initiatives; KPI tracking (e.g., penetration rates, churn/survival rates, tier mix and sell-in, average revenue per customer), monitoring customer and product growth in competitor overlap areas. The Manager will leverage Charter's MicroStrategy-based BI environment and best-in-class data mining and data visualization tools to survail performance across all geographies and segments within Charter's diverse operating footprint. The Sr. Manager will report to the Senior Director of Performance Analytics.MAJOR DUTIES AND RESPONSIBILITIESDeliver reporting and analysis of customer and product performance metrics for the Residential and Small and Medium Business (SMB) segments.Measure performance of Sales Channels, including the tracking of KPIs related to channel effectiveness and quality (e.g., productivity/close rates, churn/survival rates, tier mix and sell-in, average revenue per customer).Contribute to development and maintenance of reporting and analysis capabilities to monitor customer and product growth performance, by business segment, market, and competitive areas.Measure and track performance tracking of large, multi-channel marketing campaigns, such as back-to-school, holiday campaigns, etc., uses sophisticated analytic approaches and techniques to estimate sales yield.Assist in preparaing custom reporting and presentations to communicate results of customer data analysis.REQUIRED QUALIFICATIONS:Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishStrong knowledge of marketing and sales channel principles, techniques, and processesHands-on experience developing and distributing reporting of business performance on a regular cycleStrong aptitude for analysis of business trends and performance measurementStrong communication skills, including experience presenting complex data and intelligence in a concise and easy to understand fashionMS Office skills, including PowerPoint, Excel and Word- with high level of proficiency in ExcelAbility to manage large, complex projectsStrong organizational skills and attention to detailAbility to succeed in a fast-paced dynamic environment with limited oversightProficiency with Think Cell and TableauEducation:Bachelor degree from accredited four-year college with major in Marketing, Management, Finance, Statistics or Economics.MBA PreferredRelated Work Experience Numbers of YearsBusiness experience working within a Marketing, Sales, 6-8Business Intelligence or Strategic Planning functionof a large organization with an established reputation formeasuring business performance (e.g., telecom, media, financial services, publishing, retail, consulting, etc.)WORKING CONDITIONSOffice environmentOccassional travel MAN510 297026 297026BR

Keywords: Spectrum, Stamford , Manager, Performance Analytics, Executive , Stamford, Connecticut

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