StamfordRecruiter Since 2001
the smart solution for Stamford jobs

Program Manager, Professional Services (copy

Company: Outreach
Location: Stamford
Posted on: April 8, 2021

Job Description:

Program Manager, Professional Services (copy) Stamford, CT / Professional Services and Education - Professional Services / As a Program Manager on the Professional Services Team at Outreach, you'll have an opportunity to be the face of the Company to our largest, strategic customers. You'll ensure a customer's program experience, onboarding and setup are exceptional. You will work with multiple teams within Outreach to ensure that large scale implementation programs are well-executed - owning the planning, coordination, risk management and executive alignment both within and outside the firm. Outreach is a fast-growing business and this role is pivotal to our continued success. This position is characterized by the following responsibilities:

  • Develop and oversee complex implementation projects - including internal and external PM oversight
  • Anticipate program needs, align program goals & timelines, & partner cross-functionally with other Outreach teams (e.g. Product, Engineering, Marketing, Customer Success) towards on-time and successful project execution
  • Identify critical path activities and proactively incorporate mitigation strategies across the program scope
  • Review & report team and functional progress against agreed program to key Executive stakeholders on a weekly basis
  • Influence all levels of leadership ranging from analysts to C-Level executives
  • Ensure effective, audience-appropriate and transparent communication within teams, across teams, and within sub-teams
  • Demonstrate project management excellence including the ability to keep stakeholders on track, manage risks, ensure milestones are met, and securing customer sign off at project completion
  • Participate in Development team meetings to understand key customer messaging and to develop joint communication strategies for product feature rollouts
  • Portray accurate expectations and commitments to customers related to programs including implementation & product related news
  • Provide an exceptional onboarding experience to all customers and customer stakeholders
  • In partnership with other PS Team members, provide strategic insights and information to customers during 1:1 sessions, consulting them on how to best transform their organization and become champions on their team
  • Relentlessly drive to understand customers, their stakeholders, and their problems deeply
  • Ensure all customer information is well documented and managed, allowing for flawless handoff between teams and resources. This includes metrics, workflows, key design decisions, and strategies.
  • Work with Support and Product teams to ensure customer feedback is captured and realized
  • Help ensure successful adoption of the product at and immediately following go-live
  • Develop proficiency in the product capabilities, and sales process best practices
  • Contribute to defining and refining the initiatives, methodologies, assets, and programs within the Professional Services team
  • Drive problems and roadblocks to resolution with minimal assistance Basic Qualifications:
    • Minimum of 8-10 years of experience in a program management role, preferably in the SaaS space
    • PMP, Prince2 or similar PM Certification/experience
    • Experience working in a lead role across multiple internal teams such as Services, Product, & Engineering
    • Proven record of ensuring customer satisfaction through onboarding excellence including inspiring, educating/training, driving adoption, managing stakeholders, and influencing the customer
    • Over 10 years experience in Project Management including proven ability to manage project budgets in excess of $1M
    • Experience building trust and developing client relationships both in person and remote
    • Experience with PM/PSA tools such as Microsoft Project or FinancialForce
    • History of improving processes, methodologies, programs or frameworks that increased team or customer performance
    • Ability to understand deep technical aspects of a product and educate others using simplified high-level explanations
    • Ability to maintain a positive attitude and calm demeanor, especially in escalated circumstances
    • Proficient in Executive communications and high level strategic debriefs
    • Skilled in transforming customer vision into actual results within the product
    • Proven self-starter and able to come up to speed on complex, difficult concepts with minimal assistance
    • Ability to lead through influence
    • Experience with SaaS applications, custom development, and consulting
    • Demonstrated excellent written and verbal communication skills
    • Track record of working with fortune 100 customers with outstanding results
    • You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other's back no matter what, we're one with our customers, and we find strength in diversity and inclusion Preferred Qualifications:
      • Passion for designing processes that scale across the Professional Services organization
      • Thorough understanding of the challenges a global organization faces when implementing a new technology and how to help them manage change
      • Familiar with common sales tools (SFDC, DiscoverOrg, RingCentral) as well as Sales Engagement Platforms
      • Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
      • Enjoy "getting your hands dirty" by digging into complex operations
      • Strong listening skills; open to input from other team members and departments

Keywords: Outreach, Stamford , Program Manager, Professional Services (copy, Executive , Stamford, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Director of Operations
Description: El Paso, TX, 79901, United States of America Company: hireneXus br Reference ID: RYbbTu br Date Posted: 02/08/2021 br Shortcut: http://jobs.mrinetwork.com/Y3RBh8 br I am working with a growing (more...)
Company: MRINetwork
Location: Milford
Posted on: 04/11/2021

Assistant Manager(03703) - 624 Boston Rd
Description: Dominos Pizza on Boston RD in Springfield MA is now hiring Assistant Managers. Must be able to
Company: Domino's Pizza
Location: Chicopee
Posted on: 04/11/2021

Assistant Manager
Description: Now Hiring Assistant Restaurant Managers The Assistant Restaurant Manager has the overall responsibility for: Controlling day to
Company: Popeyes
Location: New Brunswick
Posted on: 04/11/2021


medical director Physician Hawthorne, NY 10532
Description: medical director Physician MD/DOs for private practice medical office in Hawthorne, NY 10532 30 miles North
Company: HCRC Staffing
Location: White Plains
Posted on: 04/11/2021

Remote Senior Translation Project Manager
Description: Company DescriptionOur client is an established language solutions company based in the East Coast of United States. They are a vibrant and growing company.Job DescriptionWe are looking for a fulltime, (more...)
Company: Treehouse Strategy and Communications
Location: White Plains
Posted on: 04/11/2021

Sr Manufacturing Staff Manager 2 - Operation Management_AVI
Description: Sr Manufacturing Staff Manager 2 - Operation Management AVI GE Aviation Aviation Systems category Manufacturing Logistics Senior Level Mar 23rd 2021 R3562871 Relocation Assistance: Yes 1000 MacArthur (more...)
Company: General Electric Group
Location: Bohemia
Posted on: 04/11/2021

Billing Manager
Description: Ref ID: 02726794Classification: Billing Supervisor/ManagerCompensation: 115000.00 to 125000.00 yearlyA large medical practice in the Union county area is looking for a Billing / Revenue Cycle Manager. (more...)
Company: Robert Half
Location: Union
Posted on: 04/11/2021

Project Manager
Description: -- Some out of hours may be required to fulfil international working-- --- The nature of the role may change in different phases of the program e.g. designing globally initially and then supporting local (more...)
Company: ideaVat
Location: Hoboken
Posted on: 04/11/2021

Senior Manager, Data Integrity SME
Description: At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science.--In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse (more...)
Company: Bristol-Myers Squibb
Location: New Brunswick
Posted on: 04/11/2021

Associate Director, Digital Capability Management , PD Syste
Description: Associate Director, Digital Capability Management , PD Systems ul li Information Management li R1538549 li Full Time li 2021-03-31T00:00:00 0000 mail outlineGet future jobs matching this search (more...)
Company: Adecco Group
Location: New Brunswick
Posted on: 04/11/2021

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Stamford RSS job feeds