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VP, Strategy & Analytics - Executive Programs

Company: ExecuNet
Location: Stamford
Posted on: April 8, 2021

Job Description:

The VP of Operations is a member of the executive leadership team within Executive Programs and will lead the team responsible for the Executive Programs Operations & business intelligence function. This role will provide strategic vision in establishing business information processes; lead analysis and provide insight and recommendations to support decision-making. Key Responsibilities:

  • Work with ExP leadership to understand business information priorities in order to design and develop business information processes, systems and analytics that enable ExP associates to achieve strategic objectives
  • Partner with Global Strategy & Ops (GS&O) Advanced analytics team to drive business insights and determine end-to-end trends and insights on ExP business performance. Support consistency and alignment of ExP metrics with broader Global Services & Delivery metrics
  • Partner with GS&O team as a part of the analysis for ExP s annual Long-Range Planning assignments. Interpret data, identify key findings and develop recommendations.
  • Partner with GS&O to deliver key capabilities through reporting and analytics, dashboards, self-serve analytics tools and the successful execution of complex projects while driving continuous improvement in the business capabilities across Executive Programs and Company as a whole.
  • Develop overall business unit strategy, priority programs and metrics and goals for service delivery function
  • Develop high quality insights in monthly ELT and quarterly ops reviews including
    • o Synthesis of losses and turnarounds of renewal risk
    • o Improvement actions sized and prioritized (to-do, doing, done)
    • Lead or oversee publication of monthly management reports and updates
    • Lead execution of ExP Specific growth and retention programs within ExP and across Team NCVI - define program, execute and track performance impact (e.g. Digital Engagement Scorecard)
    • Drive consistency of execution across all ExP teams
    • Support execution of Global Services & Delivery priorities - e.g. Common Service Delivery Model
    • Advance ExP priorities with GS&O functions (e.g., L&D, Analytics, Technology, Communications), ensure the testing and coordinated implementation of business process solutions
    • Enable the business to seamlessly adopt a process culture, standards, governance, and methodologies including territory planning
    • Train ExP associates in the use of business information systems and business intelligence tools to enhance service delivery effectiveness and business decision-making capability
    • Lead, inspire, coach, and manage a diverse team of top performing professionals and leaders through the strategic and day to day execution of the core operational functions within Executive Programs. Impact of Role & Expected Results:
      • Ensure that Executive Programs BU is using necessary tools, systems, processes, and information to execute on its strategic objectives
      • Partner to provide innovative business solutions and optimizes the performance of ExP business intelligence tools
      • Recognized as a subject matter expert in ExP's business systems and the be a conduit between GS&O and ExP overall Requirements:
        • 10+ years progressive business experience, preferably in a strategy, operations or business consulting role, including 5+ years building and leading teams responsible for strategic operations, executive reporting and the development and deployment of global teams. Mix of consulting and operational leadership experience strongly preferred.
        • MBA strongly preferred with an undergraduate degree in a quantitative discipline such as engineering or mathematics.
        • Demonstrated ability to develop and deliver compelling executive-level presentations. Excellent verbal & written communication skills with demonstrated ability to convey complex concepts and analyses in an accessible and compelling way.
        • Engagement Manager experience or higher with top-tier consulting firms.
        • Strong knowledge of operations practices with a proven ability to establish trusted business relationships across business units, gain consensus and drive action from a large, diverse global set of constituents.
        • Results-oriented with excellent business vision and strategic thinking and a proven track record of solving complex problems, thinking creatively and successfully drawing the larger business story out of facts and data.
        • Preferably a high degree of technical competency, including the ability to program using a query language interface such as SQL or Access; expert Excel skills; expert report-writing skills, e.g. Crystal Reports; and advanced PowerPoint skills
        • Open to new perspectives and better ways to do things; be creative, visionary, and manage innovation well
        • Strong understanding of business intelligence as a discipline. Developing understanding of Big Data Analytics with ability to translate strategic objectives into business intelligence/associated functional requirements
        • Demonstrated ability to lead projects and teams in a fast-paced environment and to inspire rapid adoption of change in a complex matrixed organization with distributed virtual teams.
        • Six-sigma certification (green belt or black belt) preferred
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Keywords: ExecuNet, Stamford , VP, Strategy & Analytics - Executive Programs, Executive , Stamford, Connecticut

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