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Community Outreach Manager

Company: Upward Health
Location: Hauppauge
Posted on: February 23, 2021

Job Description:

Upward Health, a privately owned home-based primary care provider that serves the most vulnerable populations, continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for diverse clinical and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in improving the patient care experience and clinical outcomes while lowering the overall cost of care. We develop relationships of safety and trust with everyone we serve - our patients, our clients, and our employees.--We practice servant leadership, and hold ourselves to the highest standards of integrity, respect, accountability, and collaboration. Our leadership team is dedicated to developing and promoting a performance-driven culture that promotes positive, highly engaged, collaborative relationships among the various stakeholders.Community Outreach ManagerThe Outreach Manager (OM) plays a key role in conducting outreach to participating healthcare providers and in managing the Outreach Specialists. Referrals from participating healthcare providers is critical to building the volume of enrolled patients for Upward Health. These referrals will come from a wide array of primary care practices. The OM is responsible for building partnership and trust in the community with these participating providers and managing these relationships. This will include presentations to the participating providers to communicate the value of Upward Health's services and developing and maintaining the referral process. The OM will oversee the hiring, training, and day-to-day management of the Outreach Specialists. The OM will assign caseloads to the Outreach Specialist to work on a weekly and monthly basis and will triage new referrals that are received. Ongoing guidance and support for the Outreach Specialist will be a daily need. The OM will need to be in the field performing outreach functions and managing their team up to 50% of their time.The OM should be flexible as the responsibilities of the role will fluctuate with business demands. For example, the OM will need to find the correct insurance information for patients or even fill in for an Outreach Specialist directly. Motivation to build our enrollment, initiative to expand our community footprint, and flexibility to manage growth and change will make for a successful individual in this role.Key responsibilities:-- Educate participating healthcare providers about the value that Upward Health can provide them and their patients-- Build relationships to encourage referrals from participating healthcare providers; manage all inquiries from these organizations-- Design and execute processes to facilitate seamless referrals from providers-- Triage inbound referrals and follow-up directly or assign to Outreach Specialist for follow-up to ensure quick response time-- Lead Outreach Specialists to execute successful outreach approach and complete enrollments-- Establish outreach and enrollment goals, manage processes to achieve goals, and establish measurements to assess progress-- Monitor workloads of Outreach Specialists and executes adjustments in assignments to ensure goal achievement-- Lead hiring of new Outreach Specialists and training of both new hires and on an ongoing basis for improvements in messaging and strategy-- Identify trends in enrollment activities and modify approach accordingly-- Develop and lead Outreach reporting included key performance indicators that are shared weekly with management-- Collaborate with Clinical Services team for patient handoffs and reverse handoffs-- Share information about participating healthcare providers with Clinical Services team that may be relevant in their work with enrolled patientsOur ideal candidate:-- Strong understanding of Medicare and managed care plans-- Ability to clearly communicate Upward Health's value proposition-- Experience and comfort with public speaking and delivering presentations-- Ability to quickly establish trust and build strong relationships with patients and providers-- Active listening skills, quick thinking, and able to both be compassionate and respond to objections-- Versatile ability and cultural competency to interact with the right content and tone with administrators, clinicians, and patients-- 3-5 years' experience managing a diverse group of individuals with different backgrounds and education levels-- Demonstrated ability to successfully lead a team, achieving high performance by the individuals on the team-- Skilled using data and reporting to inform own and team's work-- Skilled using computer for documentation, communication, and organizing work-- Must have reliable transportation-- Must be fluent in English-- Able to work flexible hours, including occasional night/weekend work-- 3-5 years outreach experience to healthcare providers-- Bachelor's degree preferred. Consideration of relevant experience in lieu of educational requirement would include 5-7 years of outreach, management, or other healthcare-related roles.Key Competencies:-- Verbal communication skills-- Presenting-- Persuasiveness-- Leadership-- Dedication and resilience-- Energetic-- Adaptability-- Attention to detail-- Ability to multitask-- Both independence and teamwork-- Solid computer skillsUsing a unique, holistic, and community-based approach, Upward Health facilitates and delivers care that improves outcomes and the quality of life for every patient. We offer excellent benefits and an incredible employee-first culture.This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.Please note, we are currently working remotely due to the COVID-19 Crisis, however this position will be required to be located in the Hauppauge, Long Island office when it is safe to do so. We look forward to hearing from you!

Keywords: Upward Health, Stamford , Community Outreach Manager, Executive , Hauppauge, Connecticut

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