LVT, Manager-Adoption Center
Company: ASPCA
Location: Stamford
Posted on: February 22, 2021
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Job Description:
Are you passionate about delivering high-quality nursing care to
animals in need, and do you thrive in a fast-paced, dynamic and
complex environment? Do you enjoy managing people, while also
ensuring all animals under your care receive the necessary medical
care? If so, then the position of Manager, Licensed Veterinary
Technicians (the Manager) at the ASPCA Adoption Center may be for
you! As a key member of the medical team, youll closely partner
with the veterinarians and other colleagues to deliver excellent
patient care at the Adoption Center for approximately 3,000 at-risk
pets per year, and will work collaboratively and effectively with
internal and external stakeholders to further the ASPCAs ultimate
desired outcome that all animals live good lives. You will partner
with the Director, Medical Operations to ensure compassionate,
quality patient care is provided by the LVTs to all canines and
felines cared for by the Adoption Center. You will address the
animals health concerns, in order to improve their welfare and move
them quickly into safe and loving homes. The Center currently
provides shelter and adoption for five groups of animals: 1. Animal
victims of cruelty and neglect brought to us by the NYPD 2. Animals
brought to us through our community engagement team 3. At-risk
underage kittens and other medically-compromised stray animals 4.
Animals surrendered by their owners and in need of adoption into
new homes and 5. Animals transferred in from shelter/rescue
partners All medical care is provided within the parameters of the
Adoption Centers shelter medicine protocols and aligned with ASPCA
One Fund guidelines. To succeed in this role, the Manager will be
an excellent supervisor and coach who enjoys working with both
people and animals. The LVT team will deliver compassionate nursing
care and assist the veterinarians with examinations, treatments,
and diagnostic testing procedures following low-stress handling
principles and shelter medicine best practices. Success also hinges
on the ability to collaborate within the larger medical team and
with other teams at the Adoption Center; the Manager will help
ensure adequate support is provided to the veterinarians while also
providing direct patient care that ensure the animals physical and
behavioral needs are met on both an individual patient and
population level. Nursing Care and Veterinary Support (60%) Provide
compassionate and quality patient care, utilizing low-stress
handling techniques Proficient technical nursing skills, including,
but not limited to, venipuncture; catheter placement;
administration of oral, topical, and injectable medications;
diagnostic testing procedures; triage and basic examination
Competently and compassionately explain information about an
animals condition to other Adoption Center staff members,
volunteers, foster caregivers, and adopters with easily understood
language Be an active member of the Medical Team on daily
Medical-Behavior-Shelter rounds (MBS Rounds) and in intra- and
inter-departmental meetings Document and communicate patient
concerns or observed changes to Veterinarians Ensure accurate and
timely data entry to animals medical records, including transfer of
information from other ASPCA departments software systems and
diagnostic test results from outside laboratories Feed and medicate
patients following veterinarian instructions and standard operating
procedures Assist in humane euthanasia Learn, implement, and teach
new protocols; support and comply with ASPCA and Adoption Center
policies and protocols People Management and Training (20%) With
the Director, nurture a culture of learning at the Adoption Center,
including ensuring a respectful and welcoming environment, active
participation in goal setting and monitoring, clear expectations,
and regular practice of feedback and after-actions Be on the floor
to answer questions, make timely operational and staffing
adjustments, receive feedback, lend a hand, and ensure deep
understanding of and compliance with the Adoption Centers
operations Provide training, supervision, modeling, coaching and
ongoing guidance for direct reports Provide regular, timely and
direct feedback via 1:1 check ins and quarterly feedback sessions
with direct reports Play an integral role in creating, implementing
and enhancing an effective emergency mobilization plan (e.g. storms
and large-scale animal intakes) including overnight management
presence as needed Train, supervise and coach volunteers in
handling animals for various members of the medical team Work with
the Director, Medical Operations to develop written materials
(protocols, information sheets, data sheets, etc.) and oversee
their use by staff and volunteers Maintain adequate staffing levels
at all times; assign and/or re-assign appropriate responsibilities,
as well as direct work flow, in order to maximize productivity and
maintain coverage in the event of planned absences, call outs,
injuries, increased volume, etc. Ensure continuous coverage to
ensure staff and animal safety, working with the Coordinator,
Medical Services to schedule per diem support as needed Rotate
weekend, holiday and after hours coverage with other Medical and
Adoption Center managers Serve as a champion in times of change
management and work with Director to identify ways to improve
policies and practices Other duties as assigned by supervisor
Housekeeping and Maintenance (20%) Clean and disinfect kennels,
equipment, and facility while utilizing appropriate PPE Follow all
PPE and cleaning protocols Follow all protocols put forth by
Occupational Safety and Health Administration Follow all written
and verbally communicated departmental Standard Operating
Procedures Assist in keeping supplies stocked by noting when
supplies are running low Immediately advise supervisor of any
conditions that are unsafe, including unrecognized hazards or
infractions of safety rules Qualifications: Strong people manager
Ability to provide training, supervision, modeling, coaching and
ongoing guidance for direct reports Knowledge of veterinary medical
concepts, protocols, and procedures Possess critical thinking and
multi-tasking skills; able to quickly adjust focus and shift
priorities based on patient and Adoption Center needs Excellent
low-stress animal handing and restraint skills Capable of using
animal management software with an affinity for learning new
technology quickly Knowledge of animal behavior and animal welfare;
Readily able to work closely with animals who are behaviorally
and/or medically compromised; and to participate in and support
staff in euthanasia decisions Demonstrated ability to collaborate
within and across departments or working groups Able to work
efficiently and calmly both as a member of the team and
independently with minimal supervision Excellent written and oral
communication skills Strong organizational skills and a high level
of attention to detail Basic computer skills, including Excel,
Microsoft Office, and email; familiarity with PetPoint or other
shelter software systems a plus Available to work a flexible
schedule when needed including days, evenings, weekends, and
holidays Able to lift 40 pounds Able to work standing for 10 or
more hours. Exemplifies the ASPCAs Core Values: o Has Commitment
and dedication to improving the lives of animals o Demonstrates
Ownership and feels responsible for outcomes o Believes in Team
that we are stronger together o Seeks to Elevate others and
reimagine what is possible o Focuses on Impact, specifically making
change for animals Language: English (required) Education
Associates or Bachelors degree in Veterinary Technology or a
related field required Eligibility for licensure in New York State
(NYS) as a veterinary technician required; current licensure in NYS
strongly preferred Work Experience: 3-5 years veterinary hospital
and/or shelter experience 2 or more years management experience;
experience managing veterinary or animal care staff preferred Fear
Free certified or completed within 60 days of employment
Keywords: ASPCA, Stamford , LVT, Manager-Adoption Center, Executive , Stamford, Connecticut
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