LVT, Manager-Adoption Center

Company: ASPCA
Location: Stamford
Posted on: February 22, 2021

Job Description:

Are you passionate about delivering high-quality nursing care to animals in need, and do you thrive in a fast-paced, dynamic and complex environment? Do you enjoy managing people, while also ensuring all animals under your care receive the necessary medical care? If so, then the position of Manager, Licensed Veterinary Technicians (the Manager) at the ASPCA Adoption Center may be for you! As a key member of the medical team, youll closely partner with the veterinarians and other colleagues to deliver excellent patient care at the Adoption Center for approximately 3,000 at-risk pets per year, and will work collaboratively and effectively with internal and external stakeholders to further the ASPCAs ultimate desired outcome that all animals live good lives. You will partner with the Director, Medical Operations to ensure compassionate, quality patient care is provided by the LVTs to all canines and felines cared for by the Adoption Center. You will address the animals health concerns, in order to improve their welfare and move them quickly into safe and loving homes. The Center currently provides shelter and adoption for five groups of animals: 1. Animal victims of cruelty and neglect brought to us by the NYPD 2. Animals brought to us through our community engagement team 3. At-risk underage kittens and other medically-compromised stray animals 4. Animals surrendered by their owners and in need of adoption into new homes and 5. Animals transferred in from shelter/rescue partners All medical care is provided within the parameters of the Adoption Centers shelter medicine protocols and aligned with ASPCA One Fund guidelines. To succeed in this role, the Manager will be an excellent supervisor and coach who enjoys working with both people and animals. The LVT team will deliver compassionate nursing care and assist the veterinarians with examinations, treatments, and diagnostic testing procedures following low-stress handling principles and shelter medicine best practices. Success also hinges on the ability to collaborate within the larger medical team and with other teams at the Adoption Center; the Manager will help ensure adequate support is provided to the veterinarians while also providing direct patient care that ensure the animals physical and behavioral needs are met on both an individual patient and population level. Nursing Care and Veterinary Support (60%) Provide compassionate and quality patient care, utilizing low-stress handling techniques Proficient technical nursing skills, including, but not limited to, venipuncture; catheter placement; administration of oral, topical, and injectable medications; diagnostic testing procedures; triage and basic examination Competently and compassionately explain information about an animals condition to other Adoption Center staff members, volunteers, foster caregivers, and adopters with easily understood language Be an active member of the Medical Team on daily Medical-Behavior-Shelter rounds (MBS Rounds) and in intra- and inter-departmental meetings Document and communicate patient concerns or observed changes to Veterinarians Ensure accurate and timely data entry to animals medical records, including transfer of information from other ASPCA departments software systems and diagnostic test results from outside laboratories Feed and medicate patients following veterinarian instructions and standard operating procedures Assist in humane euthanasia Learn, implement, and teach new protocols; support and comply with ASPCA and Adoption Center policies and protocols People Management and Training (20%) With the Director, nurture a culture of learning at the Adoption Center, including ensuring a respectful and welcoming environment, active participation in goal setting and monitoring, clear expectations, and regular practice of feedback and after-actions Be on the floor to answer questions, make timely operational and staffing adjustments, receive feedback, lend a hand, and ensure deep understanding of and compliance with the Adoption Centers operations Provide training, supervision, modeling, coaching and ongoing guidance for direct reports Provide regular, timely and direct feedback via 1:1 check ins and quarterly feedback sessions with direct reports Play an integral role in creating, implementing and enhancing an effective emergency mobilization plan (e.g. storms and large-scale animal intakes) including overnight management presence as needed Train, supervise and coach volunteers in handling animals for various members of the medical team Work with the Director, Medical Operations to develop written materials (protocols, information sheets, data sheets, etc.) and oversee their use by staff and volunteers Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct work flow, in order to maximize productivity and maintain coverage in the event of planned absences, call outs, injuries, increased volume, etc. Ensure continuous coverage to ensure staff and animal safety, working with the Coordinator, Medical Services to schedule per diem support as needed Rotate weekend, holiday and after hours coverage with other Medical and Adoption Center managers Serve as a champion in times of change management and work with Director to identify ways to improve policies and practices Other duties as assigned by supervisor Housekeeping and Maintenance (20%) Clean and disinfect kennels, equipment, and facility while utilizing appropriate PPE Follow all PPE and cleaning protocols Follow all protocols put forth by Occupational Safety and Health Administration Follow all written and verbally communicated departmental Standard Operating Procedures Assist in keeping supplies stocked by noting when supplies are running low Immediately advise supervisor of any conditions that are unsafe, including unrecognized hazards or infractions of safety rules Qualifications: Strong people manager Ability to provide training, supervision, modeling, coaching and ongoing guidance for direct reports Knowledge of veterinary medical concepts, protocols, and procedures Possess critical thinking and multi-tasking skills; able to quickly adjust focus and shift priorities based on patient and Adoption Center needs Excellent low-stress animal handing and restraint skills Capable of using animal management software with an affinity for learning new technology quickly Knowledge of animal behavior and animal welfare; Readily able to work closely with animals who are behaviorally and/or medically compromised; and to participate in and support staff in euthanasia decisions Demonstrated ability to collaborate within and across departments or working groups Able to work efficiently and calmly both as a member of the team and independently with minimal supervision Excellent written and oral communication skills Strong organizational skills and a high level of attention to detail Basic computer skills, including Excel, Microsoft Office, and email; familiarity with PetPoint or other shelter software systems a plus Available to work a flexible schedule when needed including days, evenings, weekends, and holidays Able to lift 40 pounds Able to work standing for 10 or more hours. Exemplifies the ASPCAs Core Values: o Has Commitment and dedication to improving the lives of animals o Demonstrates Ownership and feels responsible for outcomes o Believes in Team that we are stronger together o Seeks to Elevate others and reimagine what is possible o Focuses on Impact, specifically making change for animals Language: English (required) Education Associates or Bachelors degree in Veterinary Technology or a related field required Eligibility for licensure in New York State (NYS) as a veterinary technician required; current licensure in NYS strongly preferred Work Experience: 3-5 years veterinary hospital and/or shelter experience 2 or more years management experience; experience managing veterinary or animal care staff preferred Fear Free certified or completed within 60 days of employment

Keywords: ASPCA, Stamford , LVT, Manager-Adoption Center, Executive , Stamford, Connecticut