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Manager, Infrastructure System Services

Company: cxLoyalty
Location: Stamford
Posted on: February 22, 2021

Job Description:

Job Description Manager, Infrastructure System Services - North America
The primary responsibility of this position is to oversee the operation of IT infrastructure including VMWare virtualization environment, Windows Server Administration, Messaging Support, UNIX- based systems and Active Directory across the enterprise. The Manager, Infrastructure System Services - North America leads and supervises a team of engineers and system administrators located in Stamford, Connecticut.

This position is based in our headquarters in Stamford, CT.

About Us
cxLoyalty is a global leader in loyalty and engagement solutions. With 35 years of experience and 200 million consumer touchpoints worldwide, cxLoyalty's--unique combination of platform, content and delivery at scale set us apart in the marketplace. Over--3,000 leading banks, retailers, travel and telecom companies worldwide select cxLoyalty to--design, administer and fulfill loyalty and engagement programs that strengthen and expand the value of their customer relationships.

Our ideal candidate would be described like this:

  • Excellent supervisory/leadership skills
  • Strong communication skills, both verbal and written
  • Excellent interpersonal and customer service skills
  • Ability to communicate effectively across all levels of the organization
  • Experience in managing, implementing and maintaining enterprise-level server
  • Strong organizational skills with attention to detail
  • Exceptional analytical and troubleshooting skills
  • Ability to prioritize and multi-task in a fast-paced working environment
  • Able to manage and deliver projects and solutions on time
  • Experience working in a 24/7 production engineering organization
    Job Responsibilities --
    The Manager, Infrastructure System Services - North America will:
    • Support the operations of key enterprise infrastructure platforms by following established ITIL policies and procedures; provide reliable and timely responses to service requests; keep effective and open communication with the management team.
    • Act as an escalation for production operation incidents.
    • Maintain documentation regarding infrastructure architecture, inventory (CMDB), and software maintenance agreements.
    • Support and participate in security and compliance audits. Maintain evidence of controls for SOX, PCI and other compliance or vendor audits. Responsible for server software upgrade and security patching and ensure security and compliance requirements are met.--
    • Assist in the development and maintenance of a technology roadmap. Identify new technologies, implement proof of concepts and document technical requirements to satisfy business needs.
    • Conduct assessment for platform infrastructure and manage project queue and resource allocation. Manage the backlog of service requests. Plan and establish a timeline and set up a completion date for each service request by analyzing its complexity
    • Coordinate and plan evaluations of infrastructure hardware and software alternatives and make recommendations.
    • Provide report on platform stability to project sponsors, key stakeholders and IT management.
    • Perform capacity planning by monitoring and predicting capacity growth based upon business changes and growth.
    • Assist in establishing standards, policies, and procedures for server administration and messaging support. Implement solutions consistent with the overall IT plans and objectives.
    • Perform administrative management functions. Responsibilities may include
      • Interview, hire, train and supervise employees and take disciplinary action including termination if necessary.
      • Providing constructive feedback, guidance, and support on an on-going basis.
      • Identify training needs and develop training programs.
      • Conduct annual and semi-annual evaluations.
      • Set clear objectives and provide growth opportunities to direct reports.
      • Provide input on merit and promotional salary increases as needed.
      • Minimal travel required Technology Skills Required
        • BA/BS degree in Computer Science or Information Technology or equivalent experience
        • Minimum 10 years' experience in managing Microsoft Windows platform and its core services
          • Microsoft Windows Server Administration
          • Active Directory
          • SCCM
          • DNS
          • VMWare virtualization technology
          • O365 and messaging support
          • Powershell
          • UNIX Familiarity:
            • Linux/UNIX system administration
            • RedHat Linux and other flavors of Linux
            • Solaris Operating System
            • ITIL Certification in Service Delivery and Operational areas is a plus
            • Infrastructure Automation and Blue/Green concepts is a plus #LI-MS1

Keywords: cxLoyalty, Stamford , Manager, Infrastructure System Services, Executive , Stamford, Connecticut

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