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Manager, Credit Services Analytics

Location: Stamford
Posted on: January 14, 2021

Job Description:

JOB SUMMARY The Mgr, Credit Services Analytics will be responsible for the development of insights and analytical capabilities to inform critical business decisions. The manager will serve as a member of the Credit Services team and requires the combination of analytical expertise and business acumen. In this role, he or she will manage analytical projects that generate actionable insights to better understand performance of policies/programs. Data analyses from this team will drive a deeper understanding of our customers and continuously improve retention strategies, collections effectiveness, and management of bad debt expense. MAJOR DUTIES AND RESPONSIBILITIES Create conceptual frameworks enabling the analysis of varied business problems Actively engages with Credit Services--- leaders to provide analytical insights that enable operations to reduce risk in the development and execution of processes to enhance revenue and PSU---s while reducing losses. Monitors and evaluates performance of strategies and plans to evaluate business impacts while defining opportunities to optimize. Conducts deep-dive analyses to understand program performance, conducts complex multivariate analysis that addresses key strategic questions and drives ad hoc projects. Manages project plans, resources, and vendor relationships to ensure projects are delivered with the highest quality. Gather business requirements. This individual will need to work with leadership and business partners to identify data and reporting needs for analysis. Develop/select methodologies to derive answers to business problems. Design and implement tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy. Use statistical techniques to build various predictive/explanatory models for such initiatives as: acquisition/risk management, customer retention, timeline events, and customer segmentation Analyze data to provide meaningful insights. This individual must have strong data manipulation and interpretation skills, and be able to quantitatively assess business problems. Present and articulate the business value of complicated analysis to a diverse group of stakeholders Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand. Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing. Conduct interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner. Implement processes to ensure quality data, adequacy, accuracy and legitimacy of data. REQUIRED QUALIFICATIONS Skills /Abilities and Knowledge Experienced in advanced predictive analytics techniques, identifying trends and patterns in data, and applying relevant analytical and statistical methods to evaluate and solve problems. Excellent SQL skills, comfortable using a data access tool such as Toad, and Oracle PL/SQL. Exceptional written and verbal communication skills Proven ability to perform effectively in a fast-paced environment Detail oriented, self-motivated, proactive and results driven Customer behavior modeling and scoring Experience with BI data visualization tools such as Micro Strategy or Tableau Advanced skills in Excel, PowerPoint and Access Ability to create conceptual frameworks enabling the analysis of varied business problems Ability to communicate orally and in writing in a clear and straightforward manner Ability to plan, prioritize and organize effectively Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc) Knowledge of cable television products and services Knowledge of general accounting and billing procedures Education Bachelor's Degree in Marketing, Economics, Statistics, or other quantitative degree or a combination of education in a quantitative program, such as business, statistics, economics or psychology, paired with work experience. Preferred MBA or Quantitative MA/MA Related Work Experience 5 Years - Analytical experience 5 Years - Writing queries using SQL language 3 Years - Market research or consumer insights 2 Years - Developing statistical models WORKING CONDITIONS Office environment with some necessary travel expected For more information on Spectrum---s benefits, please click here.

Keywords: SPECTRUM, Stamford , Manager, Credit Services Analytics, Executive , Stamford, Connecticut

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