StamfordRecruiter Since 2001
the smart solution for Stamford jobs

Infrastructure Management Specialist/Incident Management Specialist

Company: US Tech Solutions Inc.
Location: Stamford
Posted on: May 17, 2020

Job Description:

Job Description US Tech Solutions is seeking an ldquoInfrastructure Management SpecialistIncident Management Specialistrdquo for a 06 Months contract position with a client in Stamford, CT About The Opportunity Incident Management is a discipline of IT Service Management. The role of the Incident Management Specialist (IMS) is to ensure the goals of the Incident Management process are achieved. The primary objective is to restore normal service as soon as possible with a focus on ldquofirst time rightrdquo. The IM Specialist takes charge confidently when the organization is in or is facing a customer emergency. As part of a 24x7x365 team of IM Specialists globally, the IMS will be forming, leading, directing, and coordinating support teams during eventsincidents following predefined policies, procedures, status updates and post incident reports. Job Purpose Reporting to the Manager - Incident Management Center, the IM Specialist provides leadership, guidance service support during eventsincidents. The IMS is responsible for daily incident response, service and operational issues pertaining to applications and associated infrastructure within a portfolio of approximately 2000 business applications. Heshe ensures that the IMC standard operating procedures are strictly followed for all cases. The IMS will leadassist in recovery and process actions on emergency bridges, as well as ensure that all service level agreements (SLA) towards the customers are met. Heshe ensures that incidents are resolved in a timely manner, with appropriate actions to mitigate businesscustomer impact. The IMS also ensures that business critical incidents receive a post incident review, intended to identify systemic and root cause issues that require resolution once the immediate impact is closed. Essential Functions Responds to all communication inputs regarding unplanned service interruptions from customers and internal IT Performs systems monitoring using multiple tools (HP Product Suites), being constantly aware of application or infrastructure issues across all production environments LeadsPerforms incident detection, investigation, diagnosis, support, closure and reporting LeadsPerforms logging, categorization and prioritization of incidents (impact + urgency) Ensures that assigned incidents are managed robustly effectively and that any customerbusiness impact is identified and minimized Ensures all significantbusiness critical incidents are reported and escalated appropriately Ensures standard incident management does not meet bottlenecks with escalations happening as effectively as possible Ensures that incident ticket communicationdocumentation is accurate, timely, clear and concise Provides documentation for Known Error Data Base (KEDB) or similar depository Assists in Change Management process, reviewing changes to the production environment including implementation, test, and rollback plans, and ensuring all changes have full approval prior to implementation Identifies and assists in post incident review activity to prevent repeat incidents (proactive remediation) Increases communication partnerships with IT teams and business partners in an effort to provide the best possible service Identifiesdevelops solutions to maximize operational effectiveness and efficiency Fosters a culture of teamwork, unity, accountability, responsibility and respect Basic Qualifications B.S. degree in Information Technology, Business Administration or other technical discipline At least 3 years of experience with current information technologies and their influence on business function Eligibility Requirements Available 247365 excluding pre-approved exceptions Desired characteristics ITIL Foundation Certification or higher Ability to organize resources across different teams to drive resolution of system critical issues Ability to work well within a team to learn and share knowledge Strong customer service orientation. About US Tech Solutions Your talent, our opportunities - This is the premise behind US Tech Solutions. You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading Global Companies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally. Connect with our talent team today. USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20 of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated ldquoThe Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website ldquoUS Tech is an Equal Opportunity Employer" and ldquos all other parties authorized to work in the US are encouraged to apply." Apply Interested candidates are requested to send their resume to Gurudeep at

Keywords: US Tech Solutions Inc., Stamford , Infrastructure Management Specialist/Incident Management Specialist, Executive , Stamford, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Quality Control Director (Pharma manufacturing)
Description: Quality Control Director Pharma manufacturing Full Time Allendale, NJ Position Summary This position will report into the Senior Director of Quality responsible for the oversight and management of Quality (more...)
Company: Software Technology Inc
Location: Allendale
Posted on: 06/8/2020

Supervisory Emergency Management Specialist (Planning Section Chief Type II)
Description: This position is being announced under FEMA's Incident Management Assistant Team IMAT Program. This is a 4-year temporary appointment in the Excepted service. This position is located on a Type II, (more...)
Company: Federal Emergency Management Agency
Location: New York
Posted on: 06/8/2020

Technical Product Manager
Description: The Technical Product Manager is the linchpin of product innovation and business growth, driving a cross-functional team to deliver product excellence. The Technical Product Managers ability to internalize (more...)
Location: New York
Posted on: 06/8/2020

Art Director/Product Designer
Description: We have a Art Director role with a large telecom client in New York. We are a direct vendor to the client. Here is the JD , please have a look and in interested reach me at Roles and (more...)
Company: BI Solutions Inc
Location: New York
Posted on: 06/8/2020

Director of Data Analytics
Description: The Queens County District Attorney s Office QDA is seeking a Director of Analytics who will oversee QDA s Information Services Bureau s analytical team that serves an office of over 700 staff. The (more...)
Company: Queens County District Attorney
Location: Kew Gardens
Posted on: 06/8/2020

IT Security Identity & Access Management- Local only
Description: The responsibilities will include the ability to develop and maintain the Enterprise-wide Identity Access Management IAM program. This position is a highly skilled technical position that will perform (more...)
Company: IIT, Inc
Location: New York
Posted on: 06/8/2020

Product Manager (Big Data / Cloud Computing)
Description: We are hiring a Product Manager to support a long-term project located in New York City or Washington, DC. The Product Manager will support our clientrsquos Enterprise Data Analytics department and will (more...)
Company: Nicholson Staffing Solutions
Location: New York
Posted on: 06/8/2020

Data Product Manager
Description: EverCompliant is changing the world of Cyber Intelligence with our revolutionary technology. br Using big data and machine learning, we have created the first-and-only dedicated solution on the market (more...)
Company: VIOLA
Location: New York
Posted on: 06/8/2020

Sales Director -Insurance IT Product -Business development
Description: Primary job function will be to generate and close deals for our client's insurance IT product with the top US insurance firms focusing on Life and Annuity primarily as well as Property and Casualty solutions. (more...)
Company: Tephra Inc.
Location: New York
Posted on: 06/8/2020

92Y Unit Supply Specialist - Warehouse Manager
Description: As a Unit Supply Specialist for the Army National Guard, you will ensure that your Unit and fellow Soldiers are well supplied and equipped for any mission. In this role, your keen eye and management ability (more...)
Company: Army National Guard
Location: Westfield
Posted on: 06/8/2020

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Stamford RSS job feeds