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Infrastructure Management Specialist/Incident Management Specialist

Company: US Tech Solutions Inc.
Location: Stamford
Posted on: May 17, 2020

Job Description:

Job Description US Tech Solutions is seeking an ldquoInfrastructure Management SpecialistIncident Management Specialistrdquo for a 06 Months contract position with a client in Stamford, CT About The Opportunity Incident Management is a discipline of IT Service Management. The role of the Incident Management Specialist (IMS) is to ensure the goals of the Incident Management process are achieved. The primary objective is to restore normal service as soon as possible with a focus on ldquofirst time rightrdquo. The IM Specialist takes charge confidently when the organization is in or is facing a customer emergency. As part of a 24x7x365 team of IM Specialists globally, the IMS will be forming, leading, directing, and coordinating support teams during eventsincidents following predefined policies, procedures, status updates and post incident reports. Job Purpose Reporting to the Manager - Incident Management Center, the IM Specialist provides leadership, guidance service support during eventsincidents. The IMS is responsible for daily incident response, service and operational issues pertaining to applications and associated infrastructure within a portfolio of approximately 2000 business applications. Heshe ensures that the IMC standard operating procedures are strictly followed for all cases. The IMS will leadassist in recovery and process actions on emergency bridges, as well as ensure that all service level agreements (SLA) towards the customers are met. Heshe ensures that incidents are resolved in a timely manner, with appropriate actions to mitigate businesscustomer impact. The IMS also ensures that business critical incidents receive a post incident review, intended to identify systemic and root cause issues that require resolution once the immediate impact is closed. Essential Functions Responds to all communication inputs regarding unplanned service interruptions from customers and internal IT Performs systems monitoring using multiple tools (HP Product Suites), being constantly aware of application or infrastructure issues across all production environments LeadsPerforms incident detection, investigation, diagnosis, support, closure and reporting LeadsPerforms logging, categorization and prioritization of incidents (impact + urgency) Ensures that assigned incidents are managed robustly effectively and that any customerbusiness impact is identified and minimized Ensures all significantbusiness critical incidents are reported and escalated appropriately Ensures standard incident management does not meet bottlenecks with escalations happening as effectively as possible Ensures that incident ticket communicationdocumentation is accurate, timely, clear and concise Provides documentation for Known Error Data Base (KEDB) or similar depository Assists in Change Management process, reviewing changes to the production environment including implementation, test, and rollback plans, and ensuring all changes have full approval prior to implementation Identifies and assists in post incident review activity to prevent repeat incidents (proactive remediation) Increases communication partnerships with IT teams and business partners in an effort to provide the best possible service Identifiesdevelops solutions to maximize operational effectiveness and efficiency Fosters a culture of teamwork, unity, accountability, responsibility and respect Basic Qualifications B.S. degree in Information Technology, Business Administration or other technical discipline At least 3 years of experience with current information technologies and their influence on business function Eligibility Requirements Available 247365 excluding pre-approved exceptions Desired characteristics ITIL Foundation Certification or higher Ability to organize resources across different teams to drive resolution of system critical issues Ability to work well within a team to learn and share knowledge Strong customer service orientation. About US Tech Solutions Your talent, our opportunities - This is the premise behind US Tech Solutions. You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading Global Companies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally. Connect with our talent team today. USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20 of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated ldquoThe Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website www.ustechsolutions.com. ldquoUS Tech is an Equal Opportunity Employer" and ldquos all other parties authorized to work in the US are encouraged to apply." Apply Interested candidates are requested to send their resume to Gurudeep at Gurudeepustechsolutionsinc.com

Keywords: US Tech Solutions Inc., Stamford , Infrastructure Management Specialist/Incident Management Specialist, Executive , Stamford, Connecticut

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