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Digital Product and Customer Experience Manger, VP - PayPal Cobrand and eBay

Company: Synchrony
Location: Stamford
Posted on: March 26, 2020

Job Description:

Role_Summary/Purpose: VP, Digital Products will lead the design and execution of the digital product roadmap for the PayPal Cobrand and eBay relationship. This role will identify opportunities to improve customer experience spanning all stages of customer journey. This role will require strong cross functional relationships internally and externally, with the client partners, to drive key focus areas. The digital product lead will partner closely with PayPal and eBay product and technology teams to deliver on the product strategy and vision. Essential_Responsibilities * Gain a deep understanding of PayPal cobrand and eBay customer experience, identify and fill product gaps and generate new to improve customer experience and drive growth * Drive the digital product strategy and business-planning process across cross-functional teams * Translate product strategy into detailed requirements for product development, including business cases in collaboration with business, analytics and marketing leads * Drive channel strategy to align with partner s mobile and app capabilities and initiatives * Assist in product feature testing and launch plans, in close partnership with Digital COE and tech teams * Leverage customers insights to evolve product features and influence project prioritization * Work with business stakeholders to quickly resolve business design and delivery issues and support/drive escalations where required * Monitor and measure product metrics and KPIs to define product success and report findings to key stakeholders. * Perform other duties and/or special projects as assigned Qualifications/Requirements * Bachelor's Degree or, in lieu of a degree, a high school diploma and 9 years of marketing experience in the credit card or financial services industries * 5+ years of technology marketing experience with critical experiences in amongst others: product development, user experience, channel management; and strategic planning and analysis * 3+ years of digital technology experience to include: o Experience working with technical teams within the IT/Agile framework * Ability to travel up to 20% (All domestic) Desired_Characteristics * Credit card or financial services industry experience * Strong leadership capability and presence * Exceptional relationship building and client leadership abilities * Direct product management experience in the financial services industry * Demonstrated experience in delivering commercially successful customer solutions into the market * Strong analytical skills * Technically adept with demonstrated experience in product management * Excellent oral and written communication skills * Ability to work cross-functionally and in a small team environment Eligibility_Requirements * You must be 18 years or older * You must have a high school diploma or equivalent * You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process * You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. * New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months time in position before they can post for future no exempt roles. Employees, level 8 or greater, must have at least 24 months time in position before they can post. All internal employees must have at least a consistently meets expectations performan rating and have approval from your manager to post (or the approval of your manager and HR if you don t meet the time in position or performance requirement). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable_Accommodation_Notice * Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. * If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1- . Representatives are available from 8am 5pm Monday to Friday, Central Standard Time. The salary range for this position is 85,000.00 - 170,000.00 USD Annual Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible. Grade/Level: 12 Job_Family_Group Marketing

Keywords: Synchrony, Stamford , Digital Product and Customer Experience Manger, VP - PayPal Cobrand and eBay, Executive , Stamford, Connecticut

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