Staff Solutions Engineer
Company: Intercontinental Exchange
Location: Stamford
Posted on: April 19, 2024
Job Description:
Overview
Job Purpose The Staff Solutions Engineer shall have precise
knowledge of the ICE Mortgage Technology products and platform from
a technical, design and functional perspective, as well as a
thorough understanding of the business benefits of each. The Staff
Solutions Engineer works with and through all levels of the Sales,
Client Management, Business Development, PSO, Product, Engineering,
and Support organizations to effectively relate with customer
operational, technical and development resources.The Staff
Solutions Engineer is responsible for gathering requirements and
delivering best-practice solutions to complex business needs for
ICE Mortgage Technology prospects, clients, and partners. This
individual shall have a strong analytical mindset and the ability
to identify issues related by the client, scope out additional
opportunities to assist Sales, Client Management, Business
Development and PSO in selling and cross selling Encompass and
other ICE and ICE Mortgage Technology products and services
appropriate for the prospect or client based on their needs and
business model. Responsibilities
- Provide demonstration support across all ICE Mortgage
Technology products including, but not limited to Encompass
(desktop & web), Secondary Marketing Trades, Encompass Product and
Pricing Service, TPO Connect, Consumer Connect, Data Connect,
Insights, Data and Document Automation, Mortgage Analyzers,
Velocify, Surefire, Pulse, Encompass Connector for Salesforce,
AllRegs, eClose, Investor Connect, etc.
- Assisting with the onboarding and continuing education of the
Sales and Business Development Teams including, but not limited
to:
- Function as subject matter expert for demo instance
updates
- Assist with demo environment support
- Assist the Sales team with consultative discovery for new
product sales, cross sales, systems updates, channel expansion, and
business structural changes
- Product liaison for new releases, the value proposition and
positioning and assist in authoring demo guide content
- Have a solid understanding of mortgage terminology and
workflow
- Be able to analyze and compare departmental workflows and
architect best practice demonstrations
- Participate with sales representatives in the preparation of
responses to RFI and RFP requests
- Provide support for referring lenders to the Marketplace and
Professional Services
- Collect and document feedback from existing clients and
prospects to ICE Mortgage Technology Product Management teams
- Claim Solutions Engineering support tickets from the team queue
within defined SLA's and prepare and deliver the demonstration for
the client
- Discover, position, and assist in cross selling other ICE and
ICE Mortgage Technology products and solutionsKnowledge and
Experience
- 8+ years consulting and consultative selling enterprise
software solutions
- 8+ years mortgage banking experience including, but not limited
to:
- Multi-channel experience (desired)
- Secondary Marketing, Product Pricing Buy & Sell and Trades
experience (desired)
- Experience managing mortgage production or operational teams
(desired)
- Creative, out-of-the-box thinker and problem solver
- Strong oral and written communication skills, as well as strong
analytical skills
- Business analysis (as in Product Management) experience a
plus
- Experience configuring and troubleshooting web-based,
client-server and mission critical software solutions for the
mortgage industry
- Competent with Microsoft Office Suites: 2013, 2016, Office
365
- Experience working with XML, SOAP, REST, JSON, .NET, C#,
JavaScript, and scripting is desired
- Understanding of cloud technology and deployment strategies
using AWS, Azure, etc.
- Strong technical documentation skills (required)
- Strong working knowledge of the following Microsoft products:
Outlook, Visio, Word, and Excel
- Working knowledge of Salesforce and SharePoint (desired)
- Strong project management skills including research and
development of alternative solutions
- Ability to manage enterprise and multiple large and small
clients at various phases of pre-sale and post-sale
processPreferred Qualifications
- Bachelor of Science or Business Management Degree from an
accredited institution, or equivalent Certifications and Experience
(degree strongly preferred)
- 5+ years' experience with enterprise software configuration and
administration. Encompass Administration and/or other enterprise
loan origination system or related software experience desired.
Intercontinental Exchange, Inc. is an Equal Opportunity and
Affirmative Action Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, sexual orientation, gender identity, national
origin or ancestry, age, disability or veteran status, or other
protected status.
Keywords: Intercontinental Exchange, Stamford , Staff Solutions Engineer, Engineering , Stamford, Connecticut
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