Client Support Engineer II (Stamford, CT)
Company: Coretelligent, LLC.
Location: Stamford
Posted on: September 21, 2023
Job Description:
About Coretelligent:WE'VE GOT THE POWER. IT'S OUR PEOPLE.Do you
have a passion for learning about new and emerging technologies?
Join our growing team!We recognize that our team members are the
core of our company. It is why they stay with us for so long, and
it's also what attracts new clients to come aboard. Founded in
2006, Coretelligent is a leading provider of comprehensive managed
and co-managed IT support, cybersecurity, and cloud services. Our
team of world-class experts provides top-tier organizations with
the services they need to thrive in today's digital economy. We're
proud to be one of the most awarded IT service providers in the
nation. Providing complete IT support 24/7/365 days a year, our
innovative proprietary technology solutions and a full suite of
security services ensure exceptional business performance, data
protection, and security for our clients' most sensitive
information assets.The RoleCoretelligent's client support engineers
utilize strong customer service skills to provide on-site technical
support to our dynamic client base. They regularly drive to our
local client locations and interact closely with all levels
including executives.What you'll do:
- Communicate with clients on-site (desktop support) to resolve
technical issues and close tickets
- Utilize very strong knowledge of Windows desktop
troubleshooting to assist clients with connectivity, printing,
customization, user profile and applications
- Provide strong Microsoft Office and Mobile Device
troubleshooting to resolve client issues
- Troubleshoot backup solutions, mail-flow, and Exchange DAG
- Utilize working knowledge and experience with exchange
configuration and troubleshooting to support clients
- Deploy new hardware using Imaging technology
- Responsible for user account management in Active Directory,
Exchange, spam filter, and other platforms. This includes:
creation, removal, changes, password resets, and bulk
operations
- Utilize strong working knowledge of Corporate Networking and
Services to provide client support. This includes configuring
switches. It also includes troubleshooting DHCP servers, local DNS,
external name resolution issues, AD replication, and VPN
- Perform after hours work as needed for on-site support and
infrastructure/server maintenance
- Serve as a point of escalation to level I engineersWho you are:
- 3+ years of related work experience
- Ability to effectively multi-task and work in a fast-paced
environment while producing high-quality results
- Ability to follow and adhere to a defined process
- Excellent communication skills, both written and verbal
- Must be customer-focused and able/willing to provide "white
glove" serviceSalary Range for this position (depending upon
experience):$80,000-$90,000This range reflects the minimum and
maximum targets for new hires across all US locations. Within the
range, individual pay is determined by job-related skills,
experience, work location, and relevant education or training.What
you'll love about Coretelligent.We take Coretelligent culture very
seriously! As a company, we are constantly thinking of ways to give
back to our valued employees through company engagement.We offer a
competitive salary, amazing benefits, a great PTO package, a
healthy work-life balance, and plenty of opportunities to grow your
career from within!Benefits:Health, Dental, & Vision: We care about
your well-being so we contribute to the cost of your health
benefits on your first day of employment. Coretelligent covers 75%
of health and dental. Cross Blue Shield Health InsuranceFlexible
Spending Account (FSA): Use pretax dollars for any health care
needs401k: 4% Match when you invest in your future with our
401KHealth Reimbursement Account (HRA): We cover the employee and
family on HMO and PPO plansHealth Savings Account (HSA): Triple Tax
Advantage account! Use pretax dollars, tax-free payments, tax-free
interest on investment earningsLife Insurance:Provided to you at no
cost, with coverage up to 1x your Annual SalaryDisability
Insurance:Company paid! Offering Long-term and Short-term
disability to provide a portion of your income during times you
cannot workPaid Parental Leave:We encourage you to care for your
little one!Holiday Pay: 11 Paid HolidaysPaid Time Off: Generous PTO
and Sick PayPerks:Happy Birthday: take the day off and celebrate
another journey around the sun!Monthly Rewards: earned to spend in
the company storeCommunity & Social Events: Coretelligent is a
community, and we value in-person collaborative, fun events
together!Learning and Development: We are dedicated to your
professional development. We contribute for you to invest in your
continued education.Flexible working life and $100 standup desk
allowance:Work-life balance is important. Whether you want to work
from home or come to our office in Needham, Massachusetts the
choice is yours. To help you get comfortable working from home
we'll assist you in setting yourself up for success!Health &
Wellness Perks:Work-life balance and your well-being are important
to us. To contribute to your mental & physical well-being we offer
you 100% company-paid Health Advocacy as part of our Employee
Assistance Plan (EAP).*As Coretelligent is a remote company hiring
candidates around the world, our perks and benefits packages may
adjust based on your location.Join our Team!Brilliant information
technology careers, powered by people. What makes Coretelligent
such a fantastic place to work? It's the people. The quality and
commitment of our team are unique in the managed IT industry. It's
why our employees stay. At Coretelligent, we welcome all qualified
applicants regardless of race, color, ancestry, national origin,
citizenship, socioeconomic status, religion, age, marital or
parental status, sex, sexual orientation, gender identity or
expression, disability, veteran status, or any other legally
protected status. We are proud to be an equal opportunity
workplace.Core.TechP 781.247.45061A197 1st Ave Suite 360, Needham,
MA 02494
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Keywords: Coretelligent, LLC., Stamford , Client Support Engineer II (Stamford, CT), Engineering , Stamford, Connecticut
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