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Senior Support Engineer (TechOps)

Company: Pitney Bowes
Location: Stamford
Posted on: May 15, 2022

Job Description:

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.We actively look for prospects who:
* Are passionate about client success.
* Enjoy collaborating with others.
* Strive to exceed expectations.
* Move boldly in the quest for superior and best in market solutions.Job Description:You Will:As a Support Engineer, you will be part of our Technical Operations (TechOps) team that supports and maintains mission critical enterprise applications. You will be involved in ensuring the availability of the Products and the infrastructure on which they are hosted. You will have access to various monitoring and troubleshooting tools that you would be using to do an investigation and resolve issues. You would also be responsible for doing a Root Cause Analysis and take necessary Corrective Actions to prevent reoccurrence of issues.

  • This role is very similar to a DevOps role (lean version of DevOps)
  • Communicates effectively on risks, issues, and changes associated to the product monitoring with Manager and team.
  • Work with team to identify what monitors can be created and how. Ensuring that application monitoring is done in the best possible way and alerts, monitors are set right.
  • Create and update monitors for products.
  • Be part of development scrums to identify what all features are being developed and be ready with monitors - infra and application both well before launch.
  • Maintains documentation of the systems and provides reporting that ensures proper tracking and visibility of issues and projects.
  • Find ways to optimize, use technology to automate monitoring.
  • Identify training needs and upskill to support portfolio.
  • Strong hands on experience on various AWS services
  • You will design and implement monitoring solutions using advanced tools like Sumologic, Dynatrace , Splunk, Cloudwatch
  • Execute technical operations around monitoring for - Automation, Network, Cloud, Reliability Engineering
  • Support the operational environment that provides the company client facing applications and meets the requirements of service availability and recoverability
  • Organize and facilitate outage event management activities including outage status communication, problem determination activities and root cause analysis
  • Demonstrate Ownership and accountabilityYour Background:This is a critical service delivery role requiring experience with complex datacenter and cloud hosting environments. Pitney Bowes product hosting solutions leverage multiple technologies in complex data center and cloud environments that support multi-tiered high-availability applications. The role requires a talented self-directed individual with a strong work ethic and the following skills:
    • Graduate or Post-Graduate (preferably in computer science or related course)
    • 3-5 years relevant experience in Product/Application Support L2 level.
    • Excellent written and verbal communication, time management, and presentation skills
    • Experience of SaaS based product support.
    • Possesses high level understanding in the areas of APIs, Databases, Systems Architecture and Design
    • Experience in infrastructure, security, and compliance
    • Strong experience with AWS, and experience in cloud and network administration
    • Good to have infrastructure as code experience (Ansible, Terraform, CloudFormation)
    • Experience in scripting languages (shell scripts, Perl, Python)
    • Experience with Dynatrace, Splunk, SumoLogic
    • Good to have experience with AppDynamics, Prometheus, Grafana and/or monitoring/logging solutions
    • Platform s- Windows, Linux
    • Strong cross-functional collaboration skills, relationship building skills, and ability to achieve results without direct reporting relationships
    • Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team levelWe will:* Provide the opportunity to grow and develop your career
      * Offer an inclusive environment that encourages diverse perspectives and ideas
      * Deliver challenging and unique opportunities to contribute to the success of a transforming organization
      * Offer comprehensive benefits globally ()Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
      Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.
      All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Keywords: Pitney Bowes, Stamford , Senior Support Engineer (TechOps), Engineering , Stamford, Connecticut

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