Customer Success Manager (Mid-Market)
Company: Loop AI
Location: New York City
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Loop AI is seeking a Customer
Success Manager to own outcomes for mid-market customers post-sale.
This role partners closely with Implementation during onboarding
and takes full ownership of the customer relationship through
adoption, renewal, and growth. You will act as the quarterback for
your accounts, coordinating cross-functional expertise and ensuring
customers experience Loop as one cohesive partner while
contributing to the evolution of our Customer Success operating
model. What you’ll do: Own post-sale customer relationships from
implementation handoff through renewal. Partner with Implementation
to ensure strong kickoff, alignment on goals, and successful
go-live. Develop deep fluency in Loop’s product and guide customers
on best practices and effective usage. Lead regular customer
check-ins focused on value realization and optimization. Identify
and mitigate risk early, ensuring renewals are proactive and
predictable. Coordinate collaboration with Product, RevOps, and
other SMEs, owning communication and follow-through. Share
insights, patterns, and feedback to improve CS playbooks,
enablement, and lifecycle processes. What we’re looking for: 3–6
years of experience in Customer Success or Account Management in
SaaS. Experience owning renewals and driving customer outcomes.
Strong judgment and comfort operating in evolving environments.
Clear communicator who values transparency and shared ownership.
Builder mentality with a team-first approach. Hospitality or
customer-first background is a plus. We may use artificial
intelligence (AI) tools to support parts of the hiring process,
such as reviewing applications, analyzing resumes, or assessing
responses. These tools assist our recruitment team but do not
replace human judgment. Final hiring decisions are ultimately made
by humans. If you would like more information about how your data
is processed, please contact us.
Keywords: Loop AI, Stamford , Customer Success Manager (Mid-Market), Customer Service & Call Center , New York City, Connecticut
