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Editor, Support Content

Location: Stamford
Posted on: June 23, 2022

Job Description:

JOB SUMMARYThis dynamic role on a collaborative team is responsible for writing, proofreading and editing digital materials. This includes new projects and business as usual processes to check content for clarity, tone and branding. This position helps to get the right content written in the right places to give our customers the information they need across our support sites and apps. This team member has a pivotal role in the future of the company's messaging and consistency of language across DSCX and partner departments.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.Leverages, optimizes, and adds to style guide and internal content checklists to ensure consistency of messagingGuides ticket creation by journeys and product partners to get the information we need when we need it to support customer self-service Creates and enhances communication playbooksFollows our BAU process to proactively update our digital support content based on KPIsMonitors customer feedback and data to reduce customer friction when troubleshootingCommunicates effectively with partners across the company to coordinate tactics to deliver best-in-class messagingEnsures consistency of copy from our Digital Comms (emails and SMS) to our support content to our Email Helpful HintsWorks with key staff inside DSCX (analysts, journey owners) and across the company (product owners, project managers, Legal, team leads) to ensure digital content is correct and guides our customers through easy-to-follow stepsOther duties as requested.REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishShows excellent command of the English language with a knack for sentence structure and grammarExcellent written and verbal communication skillsAn articulate speaker and writer who is able to present ideas clearlyHigh attention-to-detailOpen to constructive feedback and understands that revision is an essential part of the creative processA team player comfortable in a collaborative environmentMust be a highly creative and innovative thinker who loves participating in the creative process from brainstorm to launchOrganized, self-sufficient, and self-motivatedAbility to learn and adapt quickly to a dynamic and fast-paced environmentAbility to work under the pressures of tight deadlines, multiple projects and other demandsDemonstrated project management experience with the ability to balance several projects simultaneously.Strong authoring and editorial skillsRequired EducationBachelor's degree in English, journalism, marketing, public relations, or related field, or equivalent work experienceRequired Related Work Experience and Number of Years3+ years experience Copywriting1+ year experience Project Management experienceExperience in media or telecommunications industries is a plusWORKING CONDITIONSOffice environmentExposure to moderate noise levels RCU310 307991 307991BR

Keywords: SPECTRUM, Stamford , Editor, Support Content, Advertising , Stamford, Connecticut

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