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Team Lead, IT Mktg Systems

Company: Tractor Supply
Location: Islip
Posted on: November 22, 2021

Job Description:

Team Lead, IT Mktg Systems in Brentwood, Tennessee - Careers at Store Support Center Skip Branding

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      --2017 Tractor Supply Co. Skip to Main Content Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Returning Candidate? Log in! Team Lead, IT Mktg Systems Requisition ID 2021-27451 Location : Location US-TN-Brentwood Employment Type Full-Time Industry Information Technology and Services Overview This position is responsible for managing the day-to-day activities and development of IT Marketing Support team members as well as managing the resolution for all escalated technical issues within the Marketing systems. Manage SLA's, incident, and problem management through the use of KPI's. Additional responsibilities include technical leadership, mentoring other team members, documentation, vendor management, and leading projects. Responsibilities
    • Manage, coordinate, motivate, and monitor day-to-day activities of the team for technical issues, support, and requests.
    • Work directly with business partners, application development and infrastructure teams to document and prioritize resolution for recurring problems.
    • Establish a cross-training and knowledge transfer processes for team members.
    • Facilitate the Critical Incident Resolution process to ensure proper escalations during the event and schedule the Correction of Errors meeting following the event.
    • Maintain policies and procedures to support IT production Marketing systems.
    • Manage the status updates, reporting and KPI's for IT and the business.
    • Evaluate, train and transfer recurring repeatable support processes to Tier 1 teams Qualifications Experience : 6+ plus years of experience in technical support in a fast-paced environment, application and database interfaces, email, network and system monitoring software, application development software and operating system software. 1 year of leadership experience preferred. Retail experience preferred. Education : Bachelor's degree in Computer Science or a related field from an accredited college or university is preferred. Any suitable combination of education and experience will be considered. Professional Certifications : High Demand IT Specialized skills: Platform knowledge: Ticket Management System (ex: Service Now ), UNIX, Linux, Windows, cloud and SaaS solutions Other knowledge, skills or abilities :
      • Demonstrated experience driving issue resolution, system stability, and operational efficiency.
      • Strong knowledge of retail business processes.
      • Strong knowledge of marketing and retail customer technologies (ecommerce, POS, etc.) is preferred
      • Strong planning and organization skills.
      • Strong knowledge of database and SQL concepts.
      • Strong understanding of operations and business correlation.
      • Strong written and verbal communication skills.
      • Superior ability to work independently and manage workload prioritization to deliver high quality work products on time and with minimal direction.
      • Ability to develop new problem-solving approaches and formulate innovative solutions. Company Overview Tractor Supply Company (TSCO), the largest rural lifestyle retailer in the United States, is dedicated to enhancing our strong company culture built on our Team Members' commitment to our Mission and Values. With over 1,900 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 300 with annual revenues of more than $11 billion and growing! Come grow your career with us as we serve those who live "Life out Here"! Click Here to See Why We are a Great Place to Work! Tractor Supply Company offers a competitive Benefits package, including Medical, Dental, & Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TSC offers access to other Benefits such as a Health Savings Account, Life Insurance, 401(k), and an Employee Stock Purchase Plan. Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Loading... Application FAQs Tractor Supply HR Support Center: (p) 844-872-4357 (e-mail)

Keywords: Tractor Supply, Stamford , Team Lead, IT Mktg Systems, Advertising , Islip, Connecticut

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