IT Technical Writer Sr (Commack NY/Cleveland OH)

Company: New York Community Bancorp, Inc.
Location: Commack
Posted on: November 19, 2021

Job Description:

JOB SUMMARY A Senior IT Technical Writer is primarily responsible for designing, writing, revising and/or the editing of documentation related to IT Applications for external customer consumption. Responsible for writes, edits, and revisions of copy and documentation for various medium, technical and customer/end-user activities. Retrieve, organize, analyze and synthesize complex subject matter and transform it into easy-to-understand information for specific audiences. Employ various authoring and desktop publishing software tools to produce finished products that may include printed or electronic publications and integrated online copy. ESSENTIAL FUNCTIONS

• Composes technical information into clear, concise, print/PDF documentation and online help content for both technical and non-technical audiences according to set standards regarding order, clarity, conciseness, style, and terminology.
• Creates documentation written in a manner which can be understood by both technical and non-technical audiences and may include process flows, diagrams and narratives.
• Reviews published materials and recommend revisions or changes in scope, format, content, and methods of reproduction.
• Reviews published materials and recommends revisions or changes in scope, format, content, and methods of reproduction and binding.
• Manages documentation projects, starting from initial planning through writing and editing, reviewing and revising, indexing, printing, production and delivery to client.
• Participates in all phases of the Software Development LifeCycle (SDLC) to determine necessary documents that are needed prior to implementation of project deliverables.
• Performs special projects and additional duties and responsibilities as required.
• Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures. Job Requirements:EDUCATION AND EXPERIENCE
  • Bachelor's Degree in Computer Science or BA in English, journalism, technical writing or similar discipline.
  • Minimum of five (5) years of experience in an IT technical writing with progressive levels of experience preferred to include the authoring or publishing of user and/or technical documents.
  • Banking or financial services experience is a plus. KNOWLEDGE, SKILLS AND ABILITIES
    • Intermediate to advanced proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio).
    • Proficient with desktop publishing tools.
    • Strong knowledge of industry standards as they relate to user and technical documentation.
    • Strong understanding of the project management lifecycle and SDLC.
    • Ability to work independently and as a member of a team.
    • Strong language skills and demonstrable understanding of the rules of English grammar and usage.
    • Proficient in organizing information in a way that is appropriate for technical explanations without losing sight of the needs and aptitude of the audience.
    • Strong documentation skills and working with templates and style guidelines for branding consistency.
    • Ability to absorb and retain complex processes.
    • Ability to communicate effectively, verbally and in writing, to interact effectively with internal and external clients, peers, management and cross-functional areas, to build relationships and use facilitation skills with both technical and non-technical personnel.
    • Ability to effectively manage and execute multiple priorities and tasks in a high pressure environment.
    • Keen attention to detail while maintaining the ability to see the big picture.
    • Ability to manage assigned initiatives and create the material well while maintaining a high-level of quality.
    • Effective time management and organizational skills essential.
    • Self-starter that will actively seek improvements to existing processes. NEW YORK COMMUNITY BANK. Based in Westbury, NY, New York Community Bank is a New York State-chartered savings bank serving customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. New York Community Bank serves customers through over 200 branches featuring a divisional structure: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves. To learn more about the NYCB Family of Banks visit us at www.MyNYCB.com . Help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family. NYCB is an equal opportunity employer that prohibits discrimination on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information and any other classification protected by applicable federal, state, or local law or ordinance. This policy against discrimination applies to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. NYCB will consider reasonable accommodations for employees and applicants with disabilities, as well as accommodations that are necessary for an employee to practice their religious faith.

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