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Front Office Manager

Company: Stamford Marriott Hotel
Location: Stamford
Posted on: January 17, 2022

Job Description:

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line. he Stamford Marriott Hotel & Spa located in the heart of downtown Stamford is looking for a dynamic individual to join our team as the Front Office Manager. This individual will be responsible for leading the front desk team in the day to day operations of the hotel's front desk. Located in the Heart of Downtown Stamford, this beautiful 500+ room property, has lots to offer and is looking for a professional and hospitable leader, just like YOU! As the Front Office Manager, you must have previous experience with a hotel front desk. Previous front office manager experience is preferred, but not required. Salary Range: $50K - $60K Job Type: Full-Time Job Details: Position Summary: It is the primary responsibility of the Front Office Manager to oversee all aspects of the Front Office and staff, to ensure quality guest satisfaction and operational efficiency. He or she must ensure smooth operation of the Front Desk and all its operations. The Front Office Manager is responsible for staying within budgetary guidelines, following guidelines as specified in the company's policies& procedures, in addition to training and coaching employees within those guidelines Mental Requirements: Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English Must be able to evaluate and select among alternative courses of action quickly and accurately Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions Multi-Lingual skills helpful Essential Duties & Functions: Approach all encounters with guests and employees in a friendly, service oriented manner Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working - Comply at all times hotel's policies and procedures to encourage safe and efficient hotel operations - Positively interact with hotel guests - Assist Front Desk personnel with check-ins and check-outs, confirming all policies and procedures are being followed properly - Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention - Supervise staff including; interview, hire, schedule, train, develop, empower, coach & council, recommend and conduct performance and salary reviews, resolve problems, provide open communications, recommend discipline & termination as appropriate - Assist in resolving any conflicts brought forth by the supervisor or any members of the Front Desk staff - Supervise all associates that work under the Front Office Department to ensure highest quality of guest relations - Authorize and sign adjustments over the limit - Complete understanding of emergency systems - Coordinate training programs for all Front Office employees - Review and evaluate all department personnel in accordance with company policy - Handle guest complaints, react quickly, logging and notify proper areas to service guest - Research customer complaints and respond in a timely manner - Must be able to perform all Front Desk duties - Issue employee communication and counseling when needed - Cost control - Issue memos to staff as needed - Meet with vendors - Review financial statements Experience & Education: - Experience in a hotel or a related field required - High School diploma or equivalent required - College course work in related field helpful - Previous customer service experience strongly preferred. - Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio. - Ability to work with Microsoft Office products and various other software programs. - Valid driver's license required. The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara. Other details Job Family New Jobs Pay Type Salary Apply Now initStaticMap(true); ("@context":"https://schema.org/","@type":"JobPosting","title":"Front Office Manager","datePosted":"2021-12-29T00:00:00","validThrough":null,"description":"he Stamford Marriott Hotel & Spa located in the heart of downtown Stamford is looking for a dynamic individual to join our team as the Front Office Manager. This individual will be responsible for leading the front desk team in the day to day operations of the hotel's front desk. Located in the Heart of Downtown Stamford, this beautiful 500+ room property, has lots to offer and is looking for a professional and hospitable leader, just like YOU! As the Front Office Manager, you must have previous experience with a hotel front desk. Previous front office manager experience is preferred, but not required. Salary Range:$50K - $60K Job Type: Full-Time Job Details: Position Summary: It is the primary responsibility of the Front Office Manager to oversee all aspects of the Front Office and staff, to ensure quality guest satisfaction and operational efficiency. He or she must ensure smooth operation of the Front Desk and all its operations. The Front Office Manager is responsible for staying within budgetary guidelines, following guidelines as specified in the company's policies& procedures, in addition to training and coaching employees within those guidelines Mental Requirements: Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in EnglishMust be able to evaluate and select among alternative courses of action quickly and accuratelyMust be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryMust have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular needMust be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guestsMathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions Multi-Lingual skills helpfulEssential Duties & Functions: Approach all encounters with guests and employees in a friendly, service oriented mannerMaintain regular attendance, as required by scheduling which will vary according to the needs of the hotelMaintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working - Comply at all times hotel's policies and procedures to encourage safe and efficient hotel operations - Positively interact with hotel guests - Assist Front Desk personnel with check-ins and check-outs, confirming all policies and procedures are being followed properly - Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention - Supervise staff including; interview, hire, schedule, tra...

Keywords: Stamford Marriott Hotel, Stamford , Front Office Manager, Administration, Clerical , Stamford, Connecticut

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